The Brandywine Radnor a Tribute Portfolio Hotel - Director Front Office
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Daily Pay
Job Description
Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to exceptional guest experiences and operational excellence. As a premier hotel company, Marriott operates a broad portfolio of properties worldwide, ranging from luxury resorts to full-service hotels. Their brand promise revolves around delivering personalized service, high-quality accommodations, and innovative hospitality solutions that cater to the diverse needs of travelers. Marriott’s dedication to fostering a positive work environment and nurturing talent makes it an employer of choice for hospitality professionals seeking career growth and development.
The Director of Front Office is a vital leadership role with... Show More
The Director of Front Office is a vital leadership role with... Show More
Job Requirements
- Bachelor's degree in Business or Hospitality Management preferred
- Applicable Associate's degree required
- Minimum 3 years of Front Office management experience required
- Marriott or similar brand experience preferred
- Certification in OnQ Property Management System preferred
- Ability to manage and lead a team of at least 3 full-time associates
- Availability to work necessary hours to fulfill job duties
- Strong discretion and independent judgment
- Effective communication skills
- Competency in budgeting and financial reporting
- Ability to respond to emergencies and manage crisis situations
Job Qualifications
- Bachelor's degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space preferred
- Applicable Associate's degree with at least 3 years Front Office management experience required
- Specific brand experience and OnQ PMS certification preferred
- Previous director level experience preferred
- Strong leadership and team management skills
- Proficient in property management systems and hotel operational software
- Excellent communication and interpersonal skills
- Ability to analyze financial reports and data
- Proven problem-solving abilities
- Knowledge of guest service standards and hospitality industry trends
Job Duties
- Directs and administers all guest services operations including guest service and registration check-in/check-out, room inventory and availability, guest service standards and initiatives, product quality, cost controls and profitability, brand marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure enforcement, meeting participation and facilitation
- Monitors and develops associate performance including supervision, professional development, scheduling, counseling, evaluations, recognition and reward
- Monitors and assesses service and satisfaction trends, evaluates issues, and makes improvements accordingly
- Initiates and implements marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and revenue
- Implements and monitors all corporate marketing programs
- Ensures associates have current knowledge of hotel products, services, facilities, events, pricing, policies, and local area knowledge
- Runs and completes daily reports, analyzes data, and makes decisions based on data
- Resolves guest issues and concerns to guest satisfaction
- Recruits, interviews, and trains associates
- Participates in Property Manager on Duty program
- Certified to respond to emergencies including operation of Fire Panel, communication with Police and Fire Department
- Completes tasks or projects as assigned or required
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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