Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $56,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
wellness programs
401(k) matching
Annual performance bonus
Paid Time Off
Dental Insurance
Vision Insurance
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences across North America. Operating 43 destinations and offering online sports betting and iCasino services through theScore Bet Sportsbook and Casino, PENN Entertainment is committed to delivering top-tier gaming and entertainment options. The company prides itself on a vibrant culture fueled by a diverse workforce passionate about creating fun and memorable experiences for guests. Beyond entertainment, PENN Entertainment places great emphasis on diversity, sustainability, and community engagement. Employees benefit from a supportive environment that promotes career growth and provides comprehensive wellness programs addressing financial, physical, and... Show More
Job Requirements
- Associate degree in related field or four years of experience in a comparable Table Games Operations supervisory position or equivalent combination of education and experience
- Knowledge of Table Games Operations is preferred but not required
- Excellent written and verbal communication skills
- Must be fluent and literate in English
- Ability to maintain a high level of confidentiality and professionalism
- Proficient in Microsoft Office applications and knowledge of Table Games operating systems
- Ability to interact diplomatically and tactfully with guests, staff, and colleagues to resolve conflicts
- Strong ability to write reports and business correspondence
- Ability to effectively present information and respond to questions from managers, clients, and the public
- Excellent customer service and interpersonal skills
- Ability to work collaboratively and communicate effectively with all organizational levels
- High energy and proactive strategic problem-solving skills
- Math skills to compute rates, ratios, percentages, and interpret bar graphs
- Flexible availability to work all shifts including nights, weekends, and holidays as business needs dictate
Job Qualifications
- Associate degree in related field or four years of experience in a comparable Table Games Operations supervisory role or equivalent combination of education and experience
- Knowledge of Table Games Operations preferred but not required
- Excellent written and verbal communication skills
- Fluency and literacy in English
- Ability to maintain confidentiality and professionalism
- Proficiency in Microsoft Office and knowledge of Table Games operating systems
- Strong interpersonal and customer service skills
- Ability to write reports and business correspondence
- Effective presentation and response skills to managers, clients, customers, and the public
- Collaborative communication with team members at all organizational levels
- High level of energy with a proactive and strategic approach to problem-solving
- Basic arithmetic skills including addition, subtraction, multiplication, division, and interpretation of graphs
Job Duties
- Supervise staff and manage daily operations during a designated shift in the Table Games department
- Support, administer, and manage operational goals and monitor performance and profit objectives
- Adhere to scheduling and coordinate with management regarding concerns with a focus on guest satisfaction
- Assist in budget processes by providing recommendations and supporting compliance with budget initiatives
- Promote superior customer service standards and address issues as they arise
- Collaborate with Shift Manager to implement strategies for customer service, game layout, revenue growth, and expense management
- Manage inventory and accountability of chips, cards, dice, and gaming equipment
- Conduct continuous inspection of cards and dice to ensure game security
- Maintain and process departmental paperwork, logs, schedules, and communications
- Ensure regulatory compliance and report potential issues to management
- Maintain strict confidentiality regarding departmental and company matters
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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