Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $56,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) matching
Performance bonus
wellness programs
Medical Coverage
Job Description
PENN Entertainment is a leading entertainment company dedicated to transforming the gaming and sports content landscape across North America. With a solid presence comprising 43 destinations, as well as innovative online platforms like ESPN BET and theScore Bet Sportsbook and Casino, PENN Entertainment has established itself as a premier provider of exciting and integrated entertainment experiences. The company’s commitment to diversity, sustainability, and community involvement underscores its role as a responsible leader in the industry.
Joining PENN Entertainment means stepping into a dynamic work environment that values fun, teamwork, and career development. Employees are surrounded by a diverse group ... Show More
Joining PENN Entertainment means stepping into a dynamic work environment that values fun, teamwork, and career development. Employees are surrounded by a diverse group ... Show More
Job Requirements
- Associate degree in related field
- Four years of experience in a comparable Table Games Operations supervisory position
- Excellent written and verbal communication skills
- Fluent and literate in English
- Ability to maintain confidentiality and professionalism
- Proficient in Microsoft Office applications
- Knowledge of Table Games operating systems
- Ability to interact with guests, staff, and colleagues and resolve conflicts diplomatically
- Ability to write reports and business correspondence
- Ability to effectively present information to groups of managers, clients, customers, and the general public
- Excellent customer service and interpersonal skills
- Ability to work collaboratively and communicate effectively with team members at all levels
- High level of energy and proactive approach to issue resolution
- Competency in basic mathematics including addition, subtraction, multiplication, division, rates, ratios, and interpreting graphical data
- Flexibility to work nights, weekends, and holidays as business needs dictate
Job Qualifications
- Associate degree in related field or four years of experience in a comparable Table Games Operations supervisory position or equivalent combination of education and experience
- Knowledge of Table Games Operations preferred but not required
- Excellent written and verbal communication skills
- Fluent and literate in English
- Ability to maintain confidentiality and professionalism
- Proficient in Microsoft Office applications and knowledge of Table Games operating systems
- Ability to interact with guests, staff, and colleagues and resolve conflicts diplomatically
- Ability to write reports and business correspondence
- Ability to effectively present information to managers, clients, customers, and the general public
- Excellent customer service and interpersonal skills
- Ability to work collaboratively and communicate effectively with team members at all levels
- High level of energy with a proactive and strategic approach to problem-solving
- Competent in basic mathematical operations including addition, subtraction, multiplication, division, and interpreting graphical data
- Flexible to work all shifts including nights, weekends, and holidays
Job Duties
- Supervising staff and overall daily management of a designated shift in the Table Games department
- Supporting, administering, and managing operational goals and monitoring the achievement of performance and profit objectives
- Adhering to scheduling and coordinating with manager regarding any concerns with attention to guest satisfaction
- Assisting in budget process by providing recommendations and supporting compliance to departmental budget initiatives
- Enthusiastically supporting and demonstrating superior customer service according to company standards and addressing any issues
- Working closely with Shift Manager to implement strategies for customer service, comping, games layout, revenue growth, and expense management
- Managing team member engagement by addressing feedback, suggestions, complaints, and grievances
- Accounting for chips, cards, dice, and other gaming equipment
- Assisting with verification of table inventories and effective management of table limits
- Maintaining documentation including paperwork, logs, schedules, and communications related to Table Games
- Inspecting cards and dice continuously to ensure security during the shift
- Sharing responsibility for the overall integrity of daily operations on assigned shift
- Ensuring regulatory compliance within area of authority and reporting issues to management
- Maintaining strict confidentiality in all departmental and company matters
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: