Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $72,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Life insurance
Job Description
LaGuardia Gateway Partners is the private entity responsible for the operation and management of Terminal B at LaGuardia Airport in New York. This company plays a critical role in managing airport functions that ensure efficient, safe, and high-quality services for passengers, airlines, tenants, and other stakeholders. The organization is dedicated to providing a world-class airport experience that balances operational excellence with safety and customer service, reflecting its commitment to becoming a leader in airport terminal management. LaGuardia Gateway Partners is also committed to diversity and equal employment opportunity, promoting an inclusive workplace free of discrimination and aligned with affirmative action... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Experience in aviation or airport setting or guest experience
- Knowledgeable in airport airside and terminal operations
- Experience working in regulated environment
- Facility or property management knowledge
- Ability to work nights and weekends as required
- Strong decision-making and communication skills
- Ability to work under pressure in a fast-paced environment
- Proven relationship management ability
- Computer proficiency
Job Qualifications
- Bachelor's degree or equivalent experience
- Experience in aviation or airport setting or guest experience
- Experience working effectively in a regulated environment
- Knowledgeable in airport airside and terminal operations
- Facility and property management knowledge
- Terminal operations and guest experience background preferred
- Strong attention to detail and focus on continuous improvement
- Ability to work in a fast-paced environment and multi-task effectively under pressure
- Strong decision-making skills
- Ability to work collaboratively to solve issues
- Excellent computer written and oral communication skills
- Proven relationship management skills with internal and external stakeholders
Job Duties
- Work with personnel and programs to enhance airport terminal and curbside operations ensuring safe and efficient passenger flow while promoting a world-class guest experience
- Establish and maintain effective working relationships with airlines tenants business partners and government agencies
- Conduct regular inspection tours of the entire facility for appearance safety staffing security and maintenance ensuring adherence to Terminal B brand standards
- Utilize the terminal inspection program performance measurement tools and standards to improve overall performance and guest experience
- Monitor site systems assess trends investigate abnormalities and coordinate corrective actions
- Generate and track work orders in Computerized Maintenance Management System CMMS
- Direct and monitor daily performance of company subcontractors
- Support Terminal B rules and regulations by reinforcing the Terminal B Breach of Rules program TBBOR
- Direct guest service efforts of partners and subcontractors during irregular operations
- Support the snow team during winter operations
- Respond to incidents and accidents conduct investigations and prepare medical and incident reports
- Coordinate with the Port Authority airlines tenants and operations personnel in emergency situations
- Maintain a daily log of terminal activities including issues or concerns requiring follow up
- Build the daily gate check-in counter claim device and outbound baggage schedules for maximum efficiency
- Monitor daily allocation of common-use resources troubleshoot scheduling conflicts with focus on guest experience
- Control safe movement of aircraft on the apron ensuring safe sequencing and separation as per Terminal B Apron Management Plan
- Operate two-way radio system to direct aircraft movement including pushbacks taxi routes ground delay advisories construction advisories and emergency situations
- Prepare various reports for internal and external stakeholders
- Communicate effectively to ensure priorities are understood and acted upon with clear turnover across shifts
- Assist operations management team with onboarding and training newly hired team members
- Act as On-Duty Terminal Operations Manager if required
- Perform all other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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