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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $25.50
Work Schedule
Flexible
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee training
Worker's Compensation
Diverse workforce
Job Description
Estes is a leading transportation and logistics company well-recognized for its comprehensive freight management services across the United States. Renowned for its commitment to reliability, safety, and customer satisfaction, Estes specializes in providing tailored solutions for freight handling, dispatching, billing, and customer care. The company’s dedication to innovation and operational excellence has made it a prominent name in the trucking and logistics industry. It supports a diverse workforce and fosters a culture that values teamwork, integrity, and continuous improvement.
The role in question is a key position within Estes focused on freight dispatch and operational support. This position is re... Show More
The role in question is a key position within Estes focused on freight dispatch and operational support. This position is re... Show More
Job Requirements
- high school diploma or GED
- knowledge of customer care, OS&D, billing, pricing, tracing, dispatching, weights and inspection
- proficiency in MS Word and Excel
- AS400 experience preferred
- strong customer service skills
- excellent verbal and written communication
- ability to work independently with minimal guidance
- problem-solving ability
- ability to work night or alternate shifts
- able to lift 20 lbs or more
- compliance with company policies and Code of Conduct
- ability to interact well with others
- ability to work independently or in team settings
- ability to work under tight deadlines
- ability to read and comply with safety and operational guidelines
- pass pre-employment drug screen and background check
- authorized to work in the US
Job Qualifications
- high school diploma or general educational degree (GED), or any combination of education and experience providing an equivalent background
- knowledgeable in customer care, OS&D, billing, pricing, tracing, dispatching, weights and inspection
- proficient in MS Word and Excel
- AS400 experience strongly preferred
- strong customer service skills
- excellent verbal and written communication and listening skills
- ability to accomplish most tasks independently with minimal guidance
- good understanding of departmental priorities, workflow and guidelines
- problem-solving skills requiring independent judgment and risk assessment
- ability to work night or alternate schedules with notification
- experience in transportation industry is a plus
- ability to lift approximately 20 lbs
- ability to comply with company policies, rules, procedures and Code of Conduct
- ability to interact well with others
- able to work independently or in a team
- able to work under tight time constraints in a high volume environment
- ability to read, interpret and comply with safety rules and operational procedures
- must pass pre-employment drug screen, random drug/alcohol tests, and criminal background check
- authorized to work in the United States
Job Duties
- create freight manifest list using applicable coding
- assist dispatcher with assigning pick-up and delivery drivers for local delivery activities and/or road drivers
- assist dispatcher with maintaining city dispatch sheet and advising drivers concerning any problems encountered in the pick up and delivery of freight
- assist with city dispatch when needed
- responsible for scheduling, tracking, tracing and billing
- assist with coordinating Line Haul drivers via computer system and phone communication to ensure timely freight movement
- interact with Line Haul Supervisor, Operations Planner, terminal personnel, VP of Operations, Breakdown Coordinators, and Line Haul Drivers
- assist with Line Haul activities
- assist with planning dispatches to accommodate cost and service goals
- maintain count list of items received or shipped and check against bill of lading, recording discrepancies
- investigate and resolve overages, shortages and damaged freight issues including Hazmat materials
- prepare paperwork and repacking of OS&D freight
- maintain accurate records to report OS&D freight issues to terminal management
- maintain clean and organized OS&D area while performing OS&D functions
- serve as first line resource to less experienced clerical staff by coaching and answering questions
- provide guidance and one-on-one training to less experienced employees
- set up and maintain employee files, payroll records, and filing systems
- compile and track job applicant information for AAP compliance
- coordinate and process payroll change forms and new employee information for payroll
- conduct new employee orientation and collect paperwork for payroll
- ensure regular attendance
- perform other duties as assigned based on operational and safety needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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