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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $23.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Employee Discounts
Job Description
Estes Express Lines is a leading transportation and logistics company specializing in freight shipping and supply chain solutions across the United States. With a rich history of providing reliable, cost-effective, and comprehensive freight services, Estes supports a wide array of customers ranging from small businesses to large enterprises. The company prides itself on leveraging technology, operational excellence, and a customer-centric approach to deliver superior freight management and logistics solutions. As a reputable organization in the transportation industry, Estes offers career opportunities that foster professional growth, encourage teamwork, and promote a safe and inclusive workplace environment.
The role at Estes ... Show More
The role at Estes ... Show More
Job Requirements
- high school diploma or GED
- knowledge of customer care, OS&D, billing, pricing, tracing, dispatching, weights and inspection
- proficient in MS Word and Excel
- AS400 experience preferred
- strong customer service skills
- excellent verbal and written communication
- able to work independently with minimal guidance
- good problem-solving skills
- willing to work night or alternate schedules
- able to lift 20 pounds
- comply with company policies and Code of Conduct
- able to interact well with others
- able to work in a team or independently
- able to handle multiple priorities under pressure
- pass pre-employment drug screen and background check
- authorized to work in the United States
Job Qualifications
- high school diploma or general educational degree (GED), or any equivalent combination of education and experience
- knowledgeable in all functional areas including customer care, OS&D, billing, pricing, tracing, dispatching, weights and inspection
- proficient in MS Word and Excel
- AS400 experience strongly preferred
- strong customer service skills
- excellent verbal, written communication and listening skills
- ability to answer most questions and accomplish tasks without guidance
- good understanding of departmental priorities, workflow and guidelines
- problem-solving skills requiring independent judgment
- ability to work night or alternate schedules with notice
- transportation industry experience a plus
- able to lift at least 20 pounds
- able to comply with company policies and Code of Conduct
- good interpersonal skills
- able to work independently or in a team
- capable of managing multiple priorities in a high volume environment
- comprehension of safety rules and operational procedures
- must pass pre-employment and random drug and alcohol tests
- authorized to work in the United States
Job Duties
- create freight manifest list using applicable coding
- assist dispatcher with assigning pick-up and delivery drivers for local delivery activities and/or road drivers
- assist dispatcher with maintaining city dispatch sheet and advising drivers concerning any problems encountered in the pick up and delivery of freight
- assist with city dispatch when needed
- responsible for scheduling, tracking, tracing and billing
- assist with coordinate Line Haul drivers via information in the computer system and phone communication with terminals to get freight moved in a timely manner
- interact with Line Haul Supervisor, Operations Planner, terminal personnel, VP of Operations, Breakdown Coordinators, and Line Haul Drivers
- assist with Line Haul activities
- assist with planning dispatches to accommodate cost and service goals
- maintain count list of items received or shipped and check against bill of lading
- investigate and resolve overages, shortages and damaged freight issues including Hazmat materials
- prepare paperwork and repack all OS&D freight
- maintain accurate records to report all OS&D freight issues daily or weekly
- maintain clean and organized OS&D area
- serve as first line resource to less experienced clerical staff by coaching and answering questions
- provide guidance and one on one training to less experienced employees
- set up and maintain employee files, payroll records, and filing systems
- compile and track job applicant information for AAP compliance
- coordinate and process payroll changes and new employee information
- conduct new employee orientation and collect paperwork
- maintain regular attendance
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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