Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $100,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Free medical coverage
FREE Short-Term Disability
free life insurance
401(k) match
Paid Time Off
Professional development opportunities
Flexible work hours
Job Description
Playbook is a leading company specializing in redefining workplace experiences through innovative and luxurious hospitality services. Situated in a stunning Class A office building downtown San Francisco, Playbook is dedicated to creating vibrant office communities where tenants not only work but thrive, connect, and feel inspired. The company prides itself on offering concierge-level experiences within modern, beautifully designed amenity floors that foster productivity, creativity, and a sense of belonging. Playbook has established itself as a pioneer in transforming traditional office environments into dynamic hubs of culture and collaboration, leveraging deep tenant relationships, curated events, and exceptional hospitality to make every... Show More
Job Requirements
- 2 plus years of experience in event coordination, community engagement, and/or hospitality
- experience in luxury hotel, coworking, or corporate meeting and event planning preferred
- proficiency with Outlook and GSuite email platforms
- familiarity with property management apps, survey tools, marketing platforms, and invoicing systems
- ability to work Monday to Friday 9:00 am to 6:00 pm with flexibility for evening events
- excellent interpersonal and multitasking skills
- ability to meet and exceed KPIs
- strong customer service orientation
- commitment to company core values
- willingness to adapt to fast-paced environment
Job Qualifications
- Two plus years of experience in event coordination, community engagement, and/or hospitality
- experience in luxury hotel, coworking company, or corporate meeting and event planning preferred
- tech-savvy with proficiency in managing multiple email platforms (Outlook and GSuite) and property apps
- knowledge of survey platforms, marketing template platforms, and invoicing systems
- current with local luxury hospitality and community trends
- strong customer service and relationship-building skills
- ability to multitask and prioritize effectively
- proven track record of meeting KPIs and driving revenue
- creative and innovative mindset with experience launching new initiatives
- excellent organizational and communication skills
Job Duties
- Create a five-star, service-rich environment by infusing hospitality into all tenant and guest interactions
- achieve a 90 percent satisfaction rate from tenant feedback surveys
- learn and anticipate tenant needs and preferences to provide personalized solutions and surprise and delight moments
- maintain pristine common areas ensuring operational efficiency and tidiness of the amenity floor and conference rooms
- complete all operational checklists daily achieving 100 percent passing rate of weekly manager evaluations
- oversee daily coffee program operations, cleanliness, and TopBrewer system readiness
- manage coffee inventory and perform cleaning and sanitization tasks
- monitor coffee machine performance and submit engineering tickets as needed
- maintain stocked and welcoming coffee area
- own all conference room bookings including intake, coordination, AV walk-throughs, and day-of assistance
- provide catering and special touches while ensuring proper setup and teardown
- achieve 90 percent conference room satisfaction rate and maintain monthly conference room revenue within 15 percent of site goals
- support Tenant Experience Director in executing curated programming and maintaining vendor partnerships
- drive tenant event participation to achieve 75 percent attendance goals through marketing
- provide high-level customer service at events to encourage tenant rebooking
- collaborate with marketing team to ensure brand alignment and uphold communication standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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