Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible scheduling
Training and Development
Job Description
Coach is a renowned global luxury fashion brand, recognized for its commitment to quality craftsmanship, innovative design, and excellent customer service. Founded in 1941, Coach has grown into a prominent leader in the luxury goods industry, offering a wide range of products including handbags, accessories, footwear, and ready-to-wear apparel. As a subsidiary of Tapestry, Inc., Coach continues to expand its reach through numerous stores worldwide, combining tradition with modern fashion trends to meet the needs of discerning customers.
The Sales Support Associate at Coach plays a vital role in driving the success and operational efficiency of the store. This pos... Show More
The Sales Support Associate at Coach plays a vital role in driving the success and operational efficiency of the store. This pos... Show More
Job Requirements
- 1-3 years of previous retail experience
- preferably in luxury retail service environment
- high school diploma or equivalent
- college degree preferred
- knowledge of cash register systems and basic computer skills
- ability to use iPad, laptop, mobile POS and Internet
- ability to utilize walkie talkie
- ability to understand and read price and product release sheets
- physical ability to execute tasks at a fast pace
- ability to communicate effectively
- ability to maneuver sales floor, shelves, and stock room
- ability to lift and carry up to 25 pounds frequently and up to 50 pounds occasionally
- ability to work flexible schedule including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- college degree preferred
- 1-3 years of retail experience preferably in luxury retail service
- knowledge of fashion trends and competition
- knowledge of cash register systems and mobile POS
- basic computer skills including ability to use iPad/laptop and Internet
- effective communication skills
- ability to collaborate with sales team and management
- physical ability to perform required tasks
- flexibility to work nights, weekends, and holidays
Job Duties
- Greet the customer with a smile and eye contact and offer your name
- interact genuinely and naturally with the customer
- read cues and determine customers' needs
- conduct email/name capture where permitted by law
- maintain accuracy when operating POS
- maintain cash wrap organization and cleanliness
- suggest multiple add-ons and sell gift cards
- maintain cash and POS media accurately and in compliance with Coach policy
- create lasting impression by genuinely thanking customer and provide reason to return
- represent Coach brand appropriately
- receive shipment and transfers
- notify Store Management when new product arrives
- scan cartons/transfers, verifying store information is correct
- communicate all discrepancies to Store Management
- process shipment/transfers according to Coach standards and timeframes
- organize and clean stock room daily
- shift/organize product in the stockroom
- manage stock levels/product ownership in back-of-house and sales floor
- prepare and conduct regular cycle counts
- participate in store physical inventory counts
- maintain Company Loss Prevention standards
- regularly analyze sales floor to assess replenishment needs
- replenish sales floor/assigned zone
- react to sell through and execute visual merchandising needs
- support sales floor activities
- effectively communicate information about price points, features/benefits, color and stock availability
- respond to customer requests confidently
- upkeep housekeeping standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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