Temporary F/T Front Desk Agent (12/1/2025 - 09/11/2026)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Professional development opportunities
Job Description
This job opportunity is offered by a luxury hotel known for providing exceptional guest experiences through its premium accommodations and world-class services. As a prestigious establishment in the hospitality industry, the hotel prides itself on maintaining high standards in customer care, comfort, and operational excellence. The hotel boasts an array of amenities tailored to ensure an unforgettable stay for every guest, ranging from beautifully appointed rooms and suites to extensive recreational facilities and fine dining options. The environment is fast-paced yet inviting, fostering a culture where professionalism and warm hospitality intersect.
The role in question is a Front Desk Ag... Show More
The role in question is a Front Desk Ag... Show More
Job Requirements
- High school degree or equivalent
- One year of similar experience in a luxury hotel preferred
- Must speak, read and write English
- Basic computer skills
- Strong communication skills
- Ability to handle cash and make change
- Ability to stand and walk for extended periods
- Flexible availability
- Multi-language proficiency preferred
- Must be able to lift up to 15 pounds
- Must have good organizational skills
Job Qualifications
- High school diploma or equivalent
- Degree in hospitality preferred
- One year similar experience in a luxury property preferred
- Proficient in English, spoken and written
- Multi-language skills preferred
- Strong computer skills including basic software proficiency
- Excellent communication and interpersonal skills
- Ability to handle guest inquiries and complaints professionally
- Basic math skills
- Highly organized and detail-oriented
- Ability to multitask in a fast-paced environment
- Flexibility to work varied shifts
Job Duties
- Welcome and register hotel guests with emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures
- Display a friendly, courteous and professional manner in all dealings with guests, patrons and other employees
- Be familiar with all areas of the hotel such as room types and amenities offered to guests
- Quote and be familiar with room and rate availability for current and future dates
- Accept reservations, changes and cancellations in the absence of reservations staff
- Select and block rooms for arriving guests
- pre-register individuals or groups as required
- assist in escorting VIPs and return guests to their rooms as requested
- Check guests out of the hotel in accordance with procedures
- make change, cash checks, exchange foreign currency, and post charges to guest accounts
- Handle guest problems or complaints
- Work closely with the Concierge to follow up on guest requests
- Reconcile all transactions at close of shift and cash out while maintaining a balanced bank
- Handle safety deposit box requests including distributing, giving access to and closing procedures
- Assist when required with tasks performed by the pbx operator and reservations agent
- Handle hotel emergency procedures and situations with maturity and professionalism
- Perform tasks and projects as delegated by Front Office Assistant Manager, Director of Front Office Manager or Resort Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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