Temporary - Front Office Supervisor

San Francisco, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $31.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health savings account

401(k) retirement plan

Paid vacation

Paid parental leave

Job Description

Sonesta is a renowned hospitality company recognized for delivering exceptional guest experiences across its diverse portfolio of hotels and resorts. Known for its commitment to quality, comfort, and personalized service, Sonesta has built a reputation as a leader in the hospitality industry, offering guests a welcoming atmosphere, innovative services, and memorable stays. The company operates a wide range of properties including extended stay hotels, urban hotels, resorts, and luxury properties, catering to business travelers, tourists, and long-term guests alike.

The Front Desk Supervisor (FDS) role at Sonesta is a pivotal position within the hotel operations team, aimed at ensuring... Show More

Job Requirements

High school diploma or equivalent
Two years of previous hotel experience
Previous background from the extended stay industry preferred
Ability to speak, read, and write fluent English
Professional verbal and written communication skills
Will be required to obtain a ServSafe certification
May be required to obtain a TIPS certification
Experience with Microsoft Office and Opera systems
Valid driver's license
Frequently standing up, bending, climbing, kneeling, and moving about the facility
Carrying, lifting or pulling items weighing up to 50 pounds
Frequently handling objects and equipment
Will be required to work mornings, evening, weekends, and holidays

Job Qualifications

High school diploma or equivalent
Two years of previous hotel experience
Previous background from the extended stay industry preferred
Ability to speak, read, and write fluent English
Other languages beneficial
Professional verbal and written communication skills
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
Problem solving, reasoning, motivating, organizational and training abilities preferred
Experience with Microsoft Office and Opera systems
Valid driver's license

Job Duties

Deliver on the promise of Sonesta Service in all interactions with guests and clients
Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel
Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures
Ensure all staff has the supplies needed to effectively carry out their job functions
Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information
Responsible for the supervision of the security of cash, credit card transactions, and guest information
Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing
Work with the hotel's property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions
Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered
Supervise the daily execution of the shoppe and the pour by ensuring each is stocked and maintained in an orderly and appealing manner
Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction
Respond to guest complaints or concerns in a prompt and professional manner
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
Register guests, issue room keys, provide information on hotel services and room location
Answer phones in a prompt and courteous manner
Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s)
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Regularly sell hotel rooms through direct client contact
Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services
Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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