Temporary - Front Office Manager
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $33.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Various Employee Perks and Discounts
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta is a renowned hotel company known for its dedication to superior guest service and outstanding hospitality. The company has built a strong reputation in the hospitality industry by prioritizing customer satisfaction, operational excellence, and associate engagement. Sonesta operates a diverse portfolio of properties, including upscale hotels, extended-stay accommodations, and resorts, catering to a wide range of travelers and clientele. With a focus on quality and consistency, Sonesta has established itself as a leader in the hotel industry, offering guests a comprehensive and memorable experience during their stay.
The Front Office Manager (FOM) position at Sonesta represents a critical le... Show More
The Front Office Manager (FOM) position at Sonesta represents a critical le... Show More
Job Requirements
- Bachelor's degree in hotel administration, business administration or related field preferred
- Two years of previous supervisory experience preferred
- Previous background in the extended stay industry preferred
- Ability to speak, read and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages and variances
- Problem solving, reasoning, motivating, organizational and training abilities
- Ability to prioritize and organize work assignments
- Experience with Microsoft Office and Opera systems preferred
- Ability to travel including some overnight travel is required
- Valid driver's license required
- Frequently standing up, bending, climbing, kneeling and moving about the facility
- Exposure to commercial cleaning chemicals
- Carrying, lifting or pulling items weighing up to 50 pounds
- Frequently handling objects and equipment
- Required to obtain ServSafe certification
- Required to work mornings, evenings, weekends and holidays
Job Qualifications
- Bachelor's degree in Hotel Administration, Business Administration or related field preferred
- Two years of previous supervisory experience preferred
- Previous background in extended stay industry preferred
- Ability to speak, read and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including budgeting and profit/loss concepts
- Problem solving, reasoning, motivating, organizational and training abilities
- Ability to prioritize and organize work assignments
- Experience with Microsoft Office and Opera systems preferred
- Ability to travel including some overnight travel required
- Valid driver's license required
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients
- Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates
- Create processes and procedures to ensure the hotel is properly supplied with guest amenities and food and beverage outlets
- Ensure all staff is properly trained and equipped to carry out their job functions
- Manage front office and reservation functions ensuring security of monies and guest information
- Manage approvals, billing, and collections of hotel's accounts receivables
- Prepare month end reporting for hotel financial reports
- Manage housekeeping and laundry functions ensuring quality and brand standards
- Establish procedures to ensure all guest rooms and public areas are clean and well maintained
- Provide direction to establish and implement routine inspections of guest rooms and public areas
- Manage food and beverage operations maintaining standards of operation and guest satisfaction
- Ensure the shoppe convenience store is stocked and orderly
- Monitor inventory and order replenishments efficiently
- Manage and report on department expenses with the General Manager
- Purchase and requisition inventory maintaining adequate stock levels
- Control food and beverage costs and ensure security and storage
- Manage human resources and benefits programs within departments including recruiting and training
- Ensure proper use and maintenance of information technology hardware and software
- Manage purchasing of all supplies and analyze spending for efficiencies
- Establish service recovery guidelines and respond promptly to guest complaints
- Promote teamwork and quality service through communication and coordination
- Attend events as a representative of management and prospect for sales leads
- Enforce hotel standards, policies, and procedures
- Act as manager on duty as required
- Regularly sell hotel rooms through direct client contact
- Ensure compliance with health, safety and alcohol service laws
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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