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Job Overview
Employment Type
Temporary
Compensation
Hourly
Exact $18.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Paid housing
Job Description
The University of Kansas Housing & Residence Life is seeking a dedicated and organized Conference Coordinator (CC) for a paid summer position within its Camps and Conferences program. Housing & Residence Life at the University of Kansas is committed to building learning-centered communities through individual support and respect, advancing the university's mission by engaging communities, fostering vibrant physical spaces, and ensuring effective administration. As part of the Student Affairs division, this department plays a crucial role in creating positive residential experiences for students and guests alike on the university's Lawrence campus.
The Conference Coordinator position is a pivotal, live-in rol... Show More
The Conference Coordinator position is a pivotal, live-in rol... Show More
Job Requirements
- Valid driver’s license – applicants will not be penalized for not having a driver’s license
- Due to the nature of work and the locations of summer operations, a valid driver’s license can be beneficial
Job Qualifications
- High school diploma or G.E.D. equivalency or current enrollment in a post-secondary institution
- Work experience including customer service and administrative duties, as evidenced in application materials
- Experience interacting with students, customers and/or the public, as evidenced in application materials
- Strong communication skills, as evidenced by application materials
- Bachelor’s degree
- Residence Life staff experience, as evidenced in application materials
- Experience with Microsoft Office products, as evidenced in application materials
- Supervisory experience, as evidenced in application materials
- Experience managing work tasks in a fast-paced environment with rapidly changing priorities, as evidenced in application materials and cover letter
- Experience with emergency/crisis response, as evidenced in application materials
Job Duties
- Serve as the primary point of contact for designated conference groups prior to and during their campus visits, coordinating logistics and collaborating with others
- Work with conference groups by assessing needs and staffing appropriately, including adding staff to the schedule and sharing meeting locations/times in a timely manner
- Assist with daytime, evening, and weekend check-ins and check-outs and provide strong customer service
- Monitor and respond to emails in the Camps and Conferences Departmental account
- Coordinate and manage information and communication with groups and campus stakeholders
- Provide oversight and support staff efforts in the management of linens and access on camp cards
- Perform administrative tasks related to issuing keys, scheduling room reservations, and transitioning desks
- Maintain accurate and complete records of assigned conference groups
- Assist accounting specialists with collecting necessary information for billing purposes, including completing post camp forms and accurate onsite payment collection
- Participate, engage, and contribute within trainings, meetings with supervisors, ongoing departmental communication, and regularly scheduled summer operations meetings
- Understand and follow all relevant compliance rules and regulations (FERPA, CI, NCAA, Clear, Minors on Campus, etc.) and maintain privacy with respect to students, staff, and guest information
- Supervise Lead Conference Assistants and Conference Assistants
- Oversee and support student staff assigned to room, bathroom, and common area cleaning and furniture resetting during summer transitions
- Partner with Desk Operations and Summer Desk Receptionists in training and logistics to support summer operations
- Assist Conference Staff, Desk Operations, and Residence Life team in the management of conferences
- Assist in the development, execution, and assessment of a comprehensive summer staff training program
- Train summer staff on necessary processes and prepare them for each arriving group
- Lead summer staff meetings and prepare adequately to share information and prepare all staff for upcoming groups, events, and other summer related operations
- Communicate effectively with stakeholders (dining, housing staff, camp leads)
- Assist staff when needed in preparing for camps or in absences
- Ensure conference-related materials and any special requests made by Camp and Conference groups are delivered, arranged, and ready prior to group arrivals
- Assist with and be present for check-ins and check-outs of conference groups
- Serve on a CC on-call rotation responding to campus wide crisis and camp and conference needs
- Be familiar with and enforce policies and procedures of the University of Kansas and Housing and Residence Life
- Document incidents occurring during working hours and submit incident reports through the designated online incident reporting system
- Communicate with other Housing & Residence Life staff members when appropriate and/or in accordance with reporting structure
- Serve as a mandatory reporter under Title IX and a Campus Security Authority (CSA) under the Cleary Act
- Ensure a welcoming and approachable response to all students, staff, and guests
- Maintain a welcoming and approachable reception area for the community and during check-in and check outs
- Greet residents, staff members, and other guests, answer the phone, and assist with questions and concerns
- Perform other related duties as assigned
- Support readiness operations between guest stays, inclusive of cleaning, trash removal, and resetting room and common space furniture
- Assist with cleaning and disinfecting rooms, bathrooms, and common areas between groups to prepare for arrivals
- Assist with adjusting the height and configuration of beds for camp and conference groups and in transition periods between summer and the academic year
- Ability to move items up to 25 pounds and sit/stand for extended periods of time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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