TEMP: Part-Time Concierge II

Dallas, TX, USA|

Job Overview

Employment Type

Temporary

Part-time

Work Schedule

Weekend Shifts

Benefits

Flexible Schedule

Training opportunities

supportive work environment

community engagement

Skill development

Job Description

The hiring organization is a healthcare clinic that is focused on delivering exceptional patient services and ensuring smooth operations within its facilities. Recognized for its dedication to patient care, the clinic operates multiple locations, providing a range of health services to its community. The environment is fast-paced and client-focused, emphasizing professionalism, empathy, and efficiency in all interactions. As a healthcare provider, the organization strives to maintain a welcoming atmosphere for patients and visitors while prioritizing compliance with healthcare standards and protocols.

The Concierge II position is a temporary and part-time role vital to the clinic's front desk operations. This multi-fu... Show More

Job Requirements

Minimum high school diploma or equivalent
0-3 years of customer service, office, or patient experience preferred
must be able to speak, read, write, and comprehend the English language
basic computer literacy
data entry (10-key touch)
basic office software (Excel, Word)
ability to sit for majority of the shift
must be able to bend or stoop
must be able to lift 20 lbs unassisted
must have good vision (e.g. near acuity and depth perception)
must be able to periodically work on Saturdays
may require some local travel between different clinic locations
must be able to maintain required immunizations as required by the organization

Job Qualifications

Minimum high school diploma or equivalent
0-3 years of customer service, office, or patient experience preferred
basic knowledge of accounting practices and procedures is a plus
basic computer literacy
data entry (10-key touch)
basic office software (Excel, Word)
customer oriented
effective communication
fluent in English, Spanish is a plus

Job Duties

Welcomes and greets patients and visitors
determines the nature of the visit and directs them to their destination
responds to inquiries by patients, prospective patients, and visitors in a courteous manner
schedules new and follow-up appointments
registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
researches patient account balances and applies adjustments as needed
verifies insurance coverage and collects co-payments and fees
facilitates patient flow by maintaining accurate records of patients' arrival, timely registration, and check-out
prepares daily encounters and cash collection reports, bank deposit, etc.
keeps records of assigned cases and prepares reports
transmits information/documents to patients using computer, mail, scanners, fax machines, etc.
cleans and maintains equipment and work area neat to ensure proper functioning and safe working conditions
helps train new Concierge staff on job functions and procedures
assists staff with technical problems, answers questions as needed, open tickets, etc.
performs other tasks as required by Supervisor
troubleshoots and helps resolve customer complaints or concerns
has advanced knowledge of patients' eligibility requirements for the Sliding Fee Scale and other state benefits
interviews patients to certify their eligibility for continuing benefits (i.e Sliding Fee Scale, etc.)

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: