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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.75 - $19.75
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
On-site fitness center
401(k) with Company Match
Employee homebuyer assistance
Job Description
Coastal1 Credit Union, established in 1928 and headquartered in Pawtucket, is a prominent community-focused financial institution serving over 130,000 members through 19 branches spread across Rhode Island and Massachusetts. Known for its commitment to providing superior financial services, Coastal1 strives to help members achieve their financial goals by offering competitive products, better rates, and advanced technological solutions. With branches in key locations such as Bristol, Cranston, Cumberland, East Greenwich, East Providence, Johnston, North Kingstown, North Providence, Pawtucket, Providence, Smithfield, Wakefield, Warwick, and North Attleboro, as well as a loan production office in Foxboro, MA, Coastal1 has grown to become one... Show More
Job Requirements
- High school diploma or equivalent
- Prior cash handling experience
- Previous customer service experience preferred
- Ability to maintain confidentiality and professionalism
- Strong attention to detail and accuracy
- Excellent problem-solving skills
- Willingness to learn new products and technological tools
- Flexibility to work in different branch locations within the Northern Region
Job Qualifications
- High school diploma or equivalent
- Prior cash handling experience
- Previous customer service experience preferred
- Ability to deliver courteous and knowledgeable member service
- Strong communication and interpersonal skills
- Capable of working effectively both independently and as part of a team
- Basic knowledge of banking products and services is an advantage
Job Duties
- Provide excellent member service from start to finish with each member
- Process all member transactions accurately and promptly including withdrawals, deposits, check cashing, loan payments, cashier's checks, money orders, and inquiries
- Perform transactions discreetly and confidentially
- Follow established processes and guidelines in daily activities adhering to all applicable policies, laws, and regulations
- Complete assigned compliance training within required time frames
- Assist members with general account questions within the scope of their role
- Know when to refer members to the appropriate team member for additional more in-depth services
- Prioritize learning about products and services and navigate internal portals efficiently
- Perform other duties as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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