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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.41 - $36.83
Work Schedule
Standard Hours
Benefits
401(k) retirement plan
employer match
Employee stock purchase plan
Education assistance programs
Student loan paydown
Tuition Reimbursement
Paid vacation
Paid holidays
Job Description
Peoples Bank is a well-established financial institution recognized as one of the largest 150 banks in the United States with a robust network of 130 full-service bank branches spanning Ohio, West Virginia, Kentucky, Virginia, Washington D.C., and Maryland. In addition to its traditional banking services, Peoples Bank extends its specialty finance operations across Minnesota, Missouri, and Vermont. The bank is deeply rooted in community values, dedicating significant resources to community development through the Peoples Bank Foundation, which has donated over $8 million to local organizations since its inception in 2003. Known for its remarkable corporate culture, Peoples Bank has earned... Show More
Job Requirements
- High school diploma or GED
- minimum 1-year related work experience in customer service
- ability to work in a fast-paced environment with high accuracy and attention to detail
- proficient knowledge of Windows and Microsoft Office software
- excellent verbal and written communication skills
- positive and professional attitude
- proven team player
- trustworthy and confidential behavior is essential
- daily reliable transportation
- consistent standing during role performance
- bending or squatting to access night drops, coin machines, vaults, ATM based on branch setup
- ability to lift up to 25 lbs consistently
- must be able to travel for internal education, meetings which may include overnight stays
- travel required to fill in at other branches as needed
Job Qualifications
- High School Diploma or GED
- minimum 1-year related work experience in customer service
- proficient knowledge of Windows and Microsoft Office software including Notes, Word, and Excel
- excellent verbal and written communication skills
- positive and professional attitude
- proven team player
- trustworthy and confidential behavior
- ability to research and resolve customer issues
- sales experience or aptitude preferred
Job Duties
- Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times
- develop and retain the customer base, greet by/use name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution
- maintain a position of trust and responsibility by keeping all customer business confidential
- receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, and examine checks for endorsement and negotiability
- process complex multi-step teller transactions
- research and offer solutions to resolve customer issues using knowledge of the organization to identify helpful resources and provide follow up
- initiate conversations to uncover customer needs and refer customers to platform associates, meeting established referral goals
- make sales calls via phone or zoom to clients and/or prospects weekly to meet calling goals while recording activities in Salesforce
- consistently meet or exceed sales referral goals as set by management
- maintain balancing and error records in line with policy and correct outages
- follow operational standards regarding security, risk management, and compliance
- complete required training for all bank and branch policies and procedures
- meet scheduled working hours as designated
- adhere to Retail Branch Standards including dress code
- perform special projects as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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