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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Yale New Haven Health System (YNHHS) is a prominent healthcare organization dedicated to delivering high-quality patient care and advancing medical innovation. Committed to its vision, mission, and core values of integrity, patient-centered care, respect, accountability, and compassion, YNHHS strives to create a supportive and empathetic environment for both patients and staff. As a leading health network, YNHHS operates numerous facilities including hospitals, ambulatory practices, and specialized care units, offering comprehensive healthcare services across the region. Their focus on patient well-being and operational excellence ensures that every employee contributes meaningfully to the organizational goals and the communities they serve.
The Telephone... Show More
The Telephone... Show More
Job Requirements
- Graduation from high school including or supplemented by secretarial training courses
- One to two years of secretarial or business related experience involving public contact
- Experience in a patient care environment helpful
- Good typing and data entry skills
- Good computer skills
- Excellent communication skills
- Ability to work under varying workloads and deal with ill patients and professionals
- Knowledge of third party terminology
Job Qualifications
- Graduation from high school including or supplemented by secretarial training courses
- One to two years of secretarial or business related experience involving public contact is preferred
- Experience in a patient care environment is helpful
- Must possess good typing and data entry skills
- Must have good computer skills including word processing
- Excellent communication skills
- Ability to work under varying workloads and deal with extremely ill patients and a variety of professionals
- Thorough knowledge of third party terminology
Job Duties
- Demonstrates exceptional customer service skills during interactions with the public and accomplishes core duties of the role in accordance with Smilow Call Management Standards and Principles
- 90% or better live answer of inbound calls
- Receives and appropriately routes all inbound telephone calls in a timely manner
- Responds to simple requests for general information related to hours of operation, directions, parking
- Uses scripted call screening questions and judgement to distinguish between urgent and non-urgent calls and accurately determines to whom and how to route the call
- Initiates telephone encounters in Epic system with complete information and routes calls to appropriate clinician or Epic inbasket pool
- Refers patient calls for appointment scheduling as per guidelines
- Demonstrates proficiency in operating the telephone system, paging, call transfer
- Keeps contact lists current
- Performs miscellaneous job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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