International Brotherhood of Teamsters logo

Telephone Receptionist

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $58,917.00 - $62,533.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Vacation leave
sick leave
Pension Plan
FICA reimbursement
401(k) retirement plan
Subsidized cafeteria
Onsite gym
Protected bike parking

Job Description

The International Brotherhood of Teamsters (IBT) is a prestigious and historic labor union representing over 1.3 million members across the United States. Established more than a century ago, the IBT is recognized as the largest and most diverse union in the country, standing as a powerful advocate for the rights and welfare of working people. Its membership spans an extensive array of occupations, including freight drivers, warehouse workers, airline pilots, and even zookeepers, underscoring the broad scope and influence of this organization. The IBT is known not only for its dedication to labor rights but also for fostering a strong... Show More

Job Requirements

  • High school diploma or equivalent
  • one to three years of customer service or office experience
  • ability to type 35 WPM
  • strong grammar, proofreading, and analytical skills
  • ability to speak clearly using proper grammar and enunciation
  • excellent organizational and data retrieval skills
  • excellent attendance record
  • ability to maintain confidentiality
  • demonstrated effective verbal and written communication skills
  • demonstrated emotional maturity
  • ability to work independently
  • ability to perform duties with minimal supervision
  • ability to lift 30 pounds
  • ability to sit for extended periods

Job Qualifications

  • High school diploma or equivalent
  • one to three years of customer service or office experience
  • ability to type 35 words per minute
  • strong grammar, proofreading, and analytical skills
  • knowledge of date stamp, personal computer, and computerized record-keeping system preferred
  • ability to speak clearly using proper grammar and enunciation
  • excellent organizational and data retrieval skills
  • excellent attendance record
  • ability to ensure confidentiality
  • demonstrated effective verbal and written communication skills
  • demonstrated emotional maturity to function in stressful situations
  • ability to act independently and follow through to resolution
  • ability to perform duties with minimal supervision
  • ability to lift 30 pounds
  • ability to sit for extended periods of time

Job Duties

  • Answer all incoming calls using proper telephone etiquette
  • receive and distribute all messages to proper individuals
  • keep a log of all phone coverage within the building to ensure calls are transferred to proper area as assigned
  • receive messages for various departments during breaks and meetings
  • report all equipment problems to Director in a timely manner
  • keep personal IBT directory and IBT roster up to date
  • serve as backup to receive mail for the General President/General Secretary-Treasurer’s Office and other related offices
  • research computer database to find past correspondence when requested
  • respond to telephone and written requests by searching computer data file system to locate and forward pertinent correspondence
  • review department and administrative files to determine proper index and set up new files
  • enter department files into computer database and modify data as needed
  • research agreement and supplemental database during contract negotiations as requested
  • assist in organizing meetings, appeals, and decision files
  • prepare and process documents for scanning or storage
  • assist in indexing general correspondence files
  • inventory, order, and stock department supplies
  • adhere to all department and organization policies and procedures
  • perform all other duties assigned by the Director or designee

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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