Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $24.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Job Description
The hiring establishment is a healthcare provider specializing in telehealth services, committed to delivering accessible and innovative medical care to patients through advanced technology. This healthcare center emphasizes utilizing telehealth platforms to expand the reach of their services and improve patient experience in a virtual setting. Known for blending traditional health services with modern technology, the center aims to make healthcare more efficient, accessible, and patient-friendly in today’s fast-paced digital environment.
The Telehealth Receptionist role is a pivotal position within this healthcare organization, designed to support the smooth delivery of telehealth services by managing patient intake and providing essential administra... Show More
The Telehealth Receptionist role is a pivotal position within this healthcare organization, designed to support the smooth delivery of telehealth services by managing patient intake and providing essential administra... Show More
Job Requirements
- High school diploma or equivalent
- Previous healthcare or customer service experience preferred
- Basic computer literacy
- Strong communication skills
- Ability to multitask and manage stress
- Knowledge of HIPAA regulations
- Willingness to learn telehealth platforms
- Ability to handle cash and bookkeeping
- Flexibility to work at multiple sites
- Ability to maintain patient confidentiality
Job Qualifications
- High school diploma or equivalent
- Previous experience in a healthcare or customer service role preferred
- Experience with electronic health record (EHR) systems
- Basic knowledge of telehealth platforms and technology
- Strong communication and interpersonal skills
- Ability to manage multiple tasks efficiently
- Familiarity with HIPAA and patient confidentiality principles
- Proficiency in basic computer applications and office software
- Capability to provide patient education regarding telehealth software and equipment
- Demonstrated problem-solving and de-escalation skills
Job Duties
- Manages virtual and in person check-in and facilitates patient flow by notifying the provider of patients' arrival
- Checks out visit immediately after the provider has entered the documentation in electronic health record and provides patient with documents needed at end of visit as appropriate
- Ensures that patients and providers are notified of appointment delays via telehealth platform
- Attains basic competencies in operation of the telehealth software to assist in troubleshooting problems for patients, and answers questions for patients and staff
- Creates, reschedules, or cancels appointments, including conducting outreach calls to schedule patients
- Registers new patients in the HER system and verifies that registration is complete and appropriate documents are obtained and scanned into the patient account
- Verifies patients’ insurances and determines any charges/copayments at the time of appointment scheduling
- Documents findings in Billing Notes and Claim Data
- Updates demographic information at every patient visit
- Answers and screens all telephone calls appropriately and independently, creates telephone encounters and forwards them to the appropriate personnel daily
- Effectively uses de-escalation skills to manage any customer service problems with patients on non-clinical issues, troubleshoots the problem works to find a solution, and contacts supervisor for further assistance, if an immediate solution is not available
- Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential in accordance with the health center and HIPAA regulations
- Cross trains and works at other sites to provide coverage when needed
- Performs other duties as requested by supervisor
- Educating and training staff and patients to use telehealth software, application, and equipment
- Manage patient appointment including follow up on no show and cancellations of appointments
- Cash handling/daily bookkeeping
- Maintain and clear voicemails, faxes, emails, and portal messages daily
- Maintain a clean and friendly environment for providers and patients
- Stock front office supplies and notify necessary personnel to order low inventory
- Pull and provide medical records as requested per policies
- Obtain medical records from outside providers for patient care
- Assist patients with filling out the necessary medical and patient registration forms
- Adhere to HIPAA, OSHA, other governing authority regulations, and the Health Center policies and procedures
- Perform and undertake such other duties and responsibilities as are requested by Office Manager or Supervisor
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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