Job Overview
Compensation
Type:
Hourly
Rate:
Range $23.00 - $24.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and development opportunities
Flexible work schedule
Job Description
The hiring organization is a health center dedicated to providing comprehensive care through both in-person and telehealth services. This establishment prioritizes patient-centered care, ensuring that innovative technology is leveraged to deliver efficient and accessible healthcare to its community. As a dynamic health center, it offers a welcoming environment where patient confidentiality and comfort are paramount. The center is committed to upholding standards stipulated by HIPAA and other regulatory bodies, while fostering a clean and friendly atmosphere that supports both the health providers and their patients.
The role of the Telehealth Receptionist is pivotal within this health center. This positi... Show More
The role of the Telehealth Receptionist is pivotal within this health center. This positi... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in a healthcare receptionist or telehealth-related role preferred
- basic computer skills including proficiency with telehealth software
- strong communication skills
- ability to handle confidential information responsibly
- good organizational and multitasking abilities
- familiarity with medical terminology and insurance verification processes
- ability to work flexible hours
- customer service oriented
Job Qualifications
- High school diploma or equivalent
- experience with telehealth software and platforms
- strong customer service skills
- familiarity with electronic health record (EHR) systems
- excellent communication and interpersonal skills
- ability to manage multiple tasks efficiently
- knowledge of HIPAA regulations and patient confidentiality
- basic troubleshooting skills for technical issues
- experience in scheduling and appointment management
- cash handling experience
Job Duties
- Manages virtual and in person check-in and facilitates patient flow by notifying the provider of patients' arrival
- checks out visit immediately after the provider has entered the documentation in electronic health record and provides patient with documents needed at end of visit as appropriate
- ensures that patients and providers are notified of appointment delays via telehealth platform
- attains basic competencies in operation of the telehealth software to assist in troubleshooting problems for patients, and answers questions for patients and staff
- creates, reschedules, or cancels appointments, including conducting outreach calls to schedule patients
- registers new patients in the HER system and verifies that registration is complete and appropriate documents are obtained and scanned into the patient account
- verifies patients’ insurances and determines any charges/copayments at the time of appointment scheduling
- documents findings in billing notes and claim data
- updates demographic information at every patient visit
- answers and screens all telephone calls appropriately and independently, creates telephone encounters and forwards them to the appropriate personnel daily
- effectively uses de-escalation skills to manage any customer service problems with patients on non-clinical issues, troubleshoots the problem works to find a solution, and contacts supervisor for further assistance, if an immediate solution is not available
- secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential in accordance with the health center and HIPAA regulations
- cross trains and works at other sites to provide coverage when needed
- performs other duties as requested by supervisor
- educates and trains staff and patients to use telehealth software, application, and equipment
- manages patient appointment including follow up on no show and cancellations of appointments
- cash handling/daily bookkeeping
- maintain and clear voicemails, faxes, emails, and portal messages daily
- maintain a clean and friendly environment for providers and patients
- stock front office supplies and notify necessary personnel to order low inventory
- pull and provide medical records as requested per policies
- obtain medical records from outside providers for patient care
- assist patients with filling out the necessary medical and patient registration forms
- adhere to HIPAA, OSHA, other governing authority regulations, and the health center policies and procedures
- perform and undertake such other duties and responsibilities as are requested by office manager or supervisor
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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