Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $28.00
Work Schedule
Standard Hours
Flexible
Benefits
competitive hourly rate
Healthcare benefits including vision and dental
Matching 401k
Paid Time Off
Rewards and Bonus Opportunities
Continuous Training and Growth Opportunities
Job Description
Kisco Senior Living is a renowned leader in the senior living industry, celebrated for over 30 years of commitment to creating exceptional living environments for seniors and outstanding workplaces for associates. With a continual focus on innovation and excellence, Kisco Senior Living has established multiple award-winning communities that prioritize resident satisfaction, safety, and comfort. Their approach integrates compassionate care with the latest technology, setting a high standard for senior living experiences. The company’s dedication to fostering vibrant and supportive communities is demonstrated through their comprehensive services and resident-centered programs, aiming to enhance every aspect of their residents' lives. Their work... Show More
Job Requirements
- Outstanding customer service experience
- experience as a desktop support analyst/specialist
- experience troubleshooting various technical applications
- solid understanding of hardware and software issues within a managed device environment
- demonstrate an active interest in learning new skills and certifications
- basic competency in the use of multiple forms of technology including Microsoft Office applications, internet-based and custom applications
- ability to work a flexible schedule including evenings, nights, weekends, and holidays as needed
Job Qualifications
- Outstanding customer service experience
- experience as a desktop support analyst/specialist
- experience troubleshooting various technical applications
- solid understanding of hardware and software issues within a managed device environment
- demonstrate an active interest in learning new skills and certifications
- basic competency in the use of multiple forms of technology, including Microsoft Office applications, internet-based and custom applications
- ability to work a flexible schedule including evenings, nights, weekends, and holidays as needed
Job Duties
- Serve as first point of IT contact for residents
- monitor residents' technology needs and requests and respond in a timely manner
- manage the process for the intake of technology requests from residents, as well as tracking/completion of requests and reporting to measure effectiveness and timeliness of response
- coordinate programs related to the interests and needs of the current residents and the surrounding community at-large
- teach and instruct classes with patience and at the appropriate level
- communicate with Service Desk for knowledge sharing and training
- develop and maintain effective relationships and two-way communication with residents and families
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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