Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $26.00 - $27.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Healthcare benefits
Vision Insurance
Dental Insurance
Matching 401k
Paid Time Off
Rewards and Bonus Opportunities
Continuous Training and Growth Opportunities
Job Description
Kisco Senior Living is a distinguished provider in the senior living industry, known for creating exceptional living environments for its residents and fostering a supportive workplace for its associates. With over 30 years of dynamic leadership and award-winning service, Kisco Senior Living remains committed to enhancing the quality of life for seniors through comprehensive community services and innovative care approaches. The company focuses on building vibrant communities where residents feel valued, respected, and engaged, while also prioritizing the professional growth and well-being of its staff. With a reputation for excellence in the industry, Kisco Senior Living embraces diversity and inclusion... Show More
Job Requirements
- Outstanding customer service experience
- experience as a Desktop Support Analyst/Specialist
- experience troubleshooting various technical applications
- solid understanding of hardware and software issues within a managed device environment
- active interest in learning new skills and certifications
- basic competency in using Microsoft Office applications, internet-based and custom applications
- ability to work a flexible schedule including evenings, nights, weekends and holidays
- clear and effective written and verbal communication skills
- ability to work independently and in a team
- ability to conform to shifting priorities through analytical and problem-solving capability
- friendly, service-oriented, and professional manner
Job Qualifications
- Outstanding customer service experience
- experience as a Desktop Support Analyst/Specialist
- experience troubleshooting various technical applications
- solid understanding of hardware and software issues within a managed device environment
- demonstrate an active interest in learning new skills and certifications
- basic competency in the use of multiple forms of technology including Microsoft Office applications, internet-based and custom applications
- ability to work a flexible schedule including evenings, nights, weekends and holidays as needed
- clear and effective written and verbal communication skills
- ability to work both independently and in a team-oriented environment
- strong problem-solving capabilities
- customer-focused
- action oriented
- caring and integrity driven
Job Duties
- Serve as first point of IT contact for residents
- monitor residents’ technology needs and requests and respond in a timely manner
- manage the process for the intake of technology requests from residents, as well as tracking/completion of requests and reporting to measure effectiveness and timeliness of response
- coordinate programs related to the interests and needs of the current residents and the surrounding community at-large
- teach and instruct classes with patience and at the appropriate level
- communicate with Service Desk for knowledge sharing and training
- develop and maintain effective relationships and two-way communication with residents and families
- look for opportunities to exceed resident expectations and enhance resident satisfaction as it relates to their IT needs
- support open and honest communication with and between all residents and associates
- model high standards of personal appearance and grooming
- look for ways to reduce costs and create efficiency on a daily basis
- ensure regulatory compliance and report any issues or concerns immediately
- comply at all times with Kisco standards and regulations to encourage safe and efficient property operations
- assist with daily IT needs when required
- may be asked to troubleshoot and assist with associate IT needs on occasion
- perform other duties and tasks as assigned or required by the Supervisor
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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