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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
403(b)
403(b) matching
Tuition Reimbursement
Job Description
Casa de las Campanas is a premier senior living community located in the picturesque area of Rancho Bernardo, California. Known for its upscale resort-style living, Casa de las Campanas caters to an active and well-traveled senior population who appreciate both luxurious amenities and the beautiful natural surroundings of Southern California. The community emphasizes an all-inclusive lifestyle that blends exceptional hospitality with a warm, welcoming atmosphere. Residents enjoy a social environment where they can connect over meals, explore nearby trails, and enjoy breathtaking views all year round. This commitment to quality of life and service excellence has made Casa de las... Show More
Job Requirements
- Highschool diploma
- Experience in customer service strongly preferred
- Ability to explain technical concepts in simple, clear, and understandable terms
- Strong technical troubleshooting skills and proficiency with common operating systems, personal devices, and software applications
- Coursework or experience in communications, technology support, media, or related field preferred
- Must be able to pass background checks including fitness for duty physical, fingerprinting, and employment references
- Some roles may require disclosure of vaccination status
Job Qualifications
- Highschool diploma
- Experience in customer service strongly preferred
- Previous experience providing technology support to older adults is highly desirable
- Strong technical troubleshooting skills and proficiency with common operating systems, personal devices, and software applications
- Ability to explain technical concepts in simple, clear, and understandable terms
- Coursework or experience in communications, technology support, media, or related field preferred
Job Duties
- Provide one-on-one technology support to residents for smartphones, tablets, laptops, smart TVs, wearable devices, and other personal technology
- Assist residents with setup, troubleshooting, and optimization of email accounts, video conferencing platforms, messaging apps, and social media platforms
- Develop and conduct small group training sessions based on resident interests and identified needs
- Deliver exceptional customer service by promptly responding to resident inquiries and technology-related concerns
- Maintain an approachable, patient, and supportive demeanor while assisting individuals with varying levels of technical proficiency
- Fully embrace a culture of hospitality including greeting residents, employees, and guests warmly by name and with a smile
- Strive to anticipate resident, employee, and guest needs and act accordingly
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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