Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.00
Work Schedule
Fixed Shifts
Benefits
competitive pay
a free meal per shift
Healthcare benefits including vision and dental (full time only)
Matching 401k (full time only)
Paid Time Off
Rewards and Bonus Opportunities
Continuous Training and Growth Opportunities
Job Description
Kisco Senior Living is an established and dynamic leader in the senior living industry with over 30 years of experience. The company is recognized for creating exceptional living environments that prioritize the comfort, safety, and happiness of its residents. At Kisco Senior Living, the emphasis is on fostering a welcoming and supportive community where both residents and associates can thrive. Known for its commitment to excellence, Kisco offers a range of services and amenities that enhance the quality of life for senior adults, ensuring they live with dignity and fulfillment. The company is dedicated to maintaining a positive work culture... Show More
Job Requirements
- Outstanding customer service experience is required
- Experience as a desktop support analyst or specialist
- Experience troubleshooting for various technical applications
- Solid understanding of hardware and software issues within a managed device environment
- Demonstrate an active interest in learning new skills and certifications
Job Qualifications
- Outstanding customer service experience
- Experience as a desktop support analyst or specialist
- Experience troubleshooting technical applications
- Solid understanding of hardware and software issues within a managed device environment
- Demonstrate an active interest in learning new skills and certifications
Job Duties
- Serve as first point of IT contact for residents
- Monitor resident's technology needs and requests and respond in a timely manner
- Manage the process for the intake of technology requests from residents, as well as tracking and completion of requests and reporting to measure effectiveness and timeliness of response
- Teach and instruct classes with patience and at the appropriate level
- Develop and maintain effective relationships and two-way communication with residents and families
- Look for opportunities to exceed resident expectations and enhance resident satisfaction as it relates to their IT needs
- Look for ways to reduce costs and create efficiency on a daily basis
- Ensure regulatory compliance and report any issues or concerns immediately
- Assist with daily IT needs when required
- May be asked to troubleshoot and assist with associate IT needs on occasion
- Perform other duties and tasks as assigned or required by the supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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