United Airlines, Inc logo

United Airlines, Inc

Technical Writer - Flight Experience

Job Overview

briefcase

Employment Type

Full-time
clock

Compensation

Type:
Hourly
Rate:
Range $31.00 - $50.00
clock

Work Schedule

Standard Hours
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Travel Discounts
Tuition Reimbursement
Life insurance

Job Description

United Airlines is a leading global airline recognized for its commitment to safety and exceptional customer service. Renowned for connecting people and uniting the world, United Airlines prides itself on an inclusive and diverse workforce that is dedicated to providing the best travel experience in the aviation industry. The airline operates an extensive network serving numerous destinations worldwide, making it one of the most prominent carriers in the United States and beyond. United’s dedication to innovation and quality service ensures continuous growth and a reputation for excellence in the competitive airline industry. The inflight services team plays a vital role... Show More

Job Requirements

  • High school diploma or equivalent
  • 2-4 years of related experience
  • Inflight experience of 2 or more years
  • Strong written communication skills
  • Attention to detail
  • Accuracy and consistency
  • Project management skills
  • Customer service experience
  • Proficiency in Microsoft Office Suite
  • Legal authorization to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

Job Qualifications

  • High school diploma or equivalent
  • 2-4 years of related experience
  • Inflight experience of 2 or more years
  • Strong written communication skills
  • Attention to detail
  • Accuracy and consistency
  • Project management skills
  • Customer service experience
  • Proficiency in Microsoft Office Suite
  • Legal authorization to work in the United States without sponsorship
  • Successful completion of interview
  • Reliable and punctual attendance
  • Bachelor’s degree in Communication preferred
  • Flight attendant qualification with 1 or more years preferred
  • Experience with electronic publishing preferred
  • Graphic creation and editing skills preferred
  • Proficiency in Adobe Creative Cloud (InDesign and/or Illustrator) preferred
  • Graphic design experience of 1 or more years preferred

Job Duties

  • Create, edit, format, publish, and distribute revisions to inflight policies and procedures manuals
  • Work cross-departmentally to integrate new projects and flight attendant procedures into guides
  • Create and edit graphics for manuals and guides
  • Serve as project manager for initiatives related to inflight publications
  • Develop and deliver training materials and webinars
  • Create checklists relevant to inflight publications
  • Review and respond to United Voices, IOR, ISAP, and FRMP reports assigned to the flight experience team

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.