Technical Support Engineer

Cary, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $51,200.00 - $87,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development programs

Paid holidays

Employee assistance program

Job Description

Qualys is a pioneering company renowned for delivering cutting-edge cloud security and compliance solutions globally. As a leading player in the cybersecurity industry, Qualys continually innovates to provide businesses with highly secure and reliable tools to protect their digital assets. The company operates in a highly secured environment, supporting some of the most exciting and critical missions worldwide by offering comprehensive vulnerability management, policy compliance, and threat protection services. With an emphasis on teamwork and innovation, Qualys fosters a dynamic workplace where technical expertise and customer satisfaction come first.

The Technical Support Engineer (TSE) role at Qualys is a v... Show More

Job Requirements

1-2 years of experience in a technical support role
unix/linux experience in an enterprise environment
in-depth tcp/ip understanding
lan/wan infrastructures
common os services including iis, bind, apache, ad, wins, samba, ssh
strong knowledge of current firewall, intrusion detection system technologies, and network vulnerability scanners
windows active directory authentication and security
knowledge of samba/active directory integration
cifs, dns, acl, server/client configuration
outstanding troubleshooting and analytical skills
excellent written and verbal communication skills
splunk usage including log queries and report/dashboard generation
bachelor of science preferably with a major in computer science or equivalent experience

Job Qualifications

bachelor of science preferably in computer science or equivalent experience
1-2 years of experience in a technical support role
strong hands-on networking knowledge
solid Windows and/or Linux/Unix experience in an enterprise environment
passionate about security
outstanding troubleshooting and analytical skills
excellent written and verbal communication skills
deep understanding of network services and protocols
knowledge of firewall, intrusion detection systems, and network vulnerability scanners
experience with Splunk
knowledge of Windows Active Directory and Samba integration

Job Duties

manage prompt resolution of global customer and partner service requests
provide technical support via phone, email, and WebEx for Qualys Cloud Agent
collaborate with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances teams
act as the main point of contact for technical issues
build and maintain customer relationships
troubleshoot complex networking and security problems
facilitate communication between customers and internal technical teams

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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