Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and development opportunities
Uniform allowance
meal benefits
Job Description
Our establishment is a dynamic and welcoming restaurant committed to delivering a top-tier dining experience to all our guests. As a reputable restaurant known for its quality products and exceptional customer service, our team prides itself on creating an inviting and enjoyable atmosphere for each patron. We emphasize cleanliness, hospitality, and efficiency to ensure that every visit is memorable and positive. This is reflected not only in our food but also in the consistent service standards adhered to by our staff. From the exterior and parking lot maintenance to the friendly greeting at the front counter, every detail matters in... Show More
Job Requirements
- must be 16 years of age or older
- able to stand for long periods
- able to perform frequent reaching and manual dexterity tasks
- capable of lifting boxes and milk crates weighing 5 to 30 pounds
- willingness to work in cold and hot environments
- compliance with health and safety regulations
- ability to communicate concerns to management
- adherence to restaurant policies and procedures
- availability to work flexible hours including weekends and holidays
Job Qualifications
- high school diploma or equivalent preferred
- previous customer service experience is an asset
- strong communication and interpersonal skills
- ability to work effectively in a fast-paced team environment
- basic math skills for handling transactions
- reliable and punctual
- positive attitude and willingness to learn
- ability to follow instructions and procedures accurately
- commitment to maintaining cleanliness and safety standards
Job Duties
- provides important visual cues for guests that make a positive first impression
- follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and accurate
- delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge
- enhances the guest experience by following the S.E.T. Principles of Smile, Eye Contact, Thank You
- uses proper procedures to ensure the accuracy of every order including repeating the order and marking hot beverage lids
- ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru
- maintains speed of service targets by working efficiently with a sense of urgency to fill orders
- promptly executes service recovery for any guest concerns or complaints by making it right
- follows all operations standards and guidelines for preparation of products
- prepares all products as required following the order monitor
- communicates showcase and product needs for proper availability
- regularly takes temperatures of required products and records them
- follows all restaurant policies, procedures and standards
- maintains the front counter and drive-thru area clean, organized, stocked and ready
- follows proper hand washing and sanitation guidelines
- works in compliance with occupational health and safety legislation
- knows and follows safe work practices and procedures
- uses or wears personal protective equipment as required
- reports all injuries, illness, unsafe conditions, and security incidents
- does not operate equipment in a manner that endangers others
- performs physical tasks including frequent reaching, manual dexterity, and standing for long periods
- occasionally lifts supplies and products weighing from 5 to 30 pounds
- copes with exposure to cold and high heat temperatures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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