Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Work Schedule
Day Shifts
Benefits
Paid Time Off
employee discount
Flexible Schedule
Health Insurance
Training and Development
employee recognition
Safe working environment
Job Description
This job opportunity is with a well-established restaurant that prides itself on delivering an Exceptional Guest Experience through high-quality products and outstanding service. The restaurant operates with a strong commitment to hospitality and customer satisfaction, creating a welcoming environment where guests feel valued and appreciated. Known for its warm and inviting dining atmosphere, the restaurant continuously seeks to maintain high standards of cleanliness, presentation, and customer interaction. It emphasizes a strong team culture where employees are encouraged to contribute positively towards the overall guest experience and operational excellence.
The role available is that of a Team Member who pl... Show More
The role available is that of a Team Member who pl... Show More
Job Requirements
- must be 16 years of age or older
- ability to stand for long periods
- frequent reaching above waist, chest and shoulder level
- manual dexterity of both hands
- ability to lift boxes and crates weighing up to 30 lbs
- ability to work in cold and hot temperature environments
- compliance with sanitation and safety procedures
- willingness to follow restaurant policies and guidelines
- good listening and problem-solving skills
Job Qualifications
- minimum age of 16 years
- strong communication skills
- friendly and positive attitude
- ability to work in a fast-paced environment
- attention to detail
- ability to follow procedures
- team player mentality
- basic math skills
- previous experience in customer service is an asset
Job Duties
- provides important visual cues for guests that make a positive first impression
- follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
- delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge
- enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
- uses proper procedures to ensure the accuracy of every order for every guest
- ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru
- maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs
- promptly executes service recovery for any guest concerns or complaints by making it right with the guest
- listens carefully to guests and apologizes for the experience in the case of a complaint
- follows all Operations standards and guidelines for preparation of products
- prepares all products as required, following the order monitor to ensure accuracy
- communicates showcase and product needs to ensure proper availability
- regularly takes temperatures of products and records them
- follows all restaurant policies, procedures and standards
- maintains the front counter and drive thru area by keeping it clean and stocked
- follows proper hand washing and sanitation guidelines
- works in compliance with health and safety legislation
- knows and follows safe work practices
- uses or wears personal protective equipment as required
- reports all injuries, illnesses, accidents and unsafe conditions
- does not operate equipment or work in a way that endangers others
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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