Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $11.50 - $15.50
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and development opportunities
flexible scheduling
Job Description
Tim Hortons is a leading Canadian fast-food restaurant known for its coffee, doughnuts, and quick-service meals. Established in 1964, the company has grown into an international brand with thousands of locations serving millions of customers daily. Tim Hortons places a strong emphasis on delivering great customer service alongside high-quality products, maintaining cleanliness, and creating a welcoming environment. The company fosters a culture of teamwork and professionalism, and its staff are trained to uphold the brand's standards consistently. In addition to serving customers, Tim Hortons provides employees with opportunities for growth and development within the food service industry. The work environment... Show More
Job Requirements
- High school diploma or equivalent
- ability to stand for prolonged periods
- manual dexterity of both hands
- ability to reach above waist, chest, and shoulder levels frequently
- strong customer service skills
- flexibility to work various shifts including weekends and holidays
- ability to follow safety and hygiene protocols
- reliable attendance and punctuality
- ability to handle physical demands such as lifting boxes of supplies
Job Qualifications
- High school diploma or equivalent preferred
- previous experience in customer service or food service is an asset
- basic computer skills including point-of-sale systems
- ability to communicate effectively with customers and team members
- strong interpersonal skills and ability to work well in a team
- knowledge of food safety and sanitation practices is beneficial
- ability to follow policies and procedures consistently
- ability to handle cash transactions accurately
Job Duties
- Demonstrates that customer service is the number one priority
- makes a positive first impression by smiling, making eye contact, and saying thank you
- responds to customers in a friendly manner with urgency
- suggests products, combos, or sizes appropriately
- resolves customer concerns and complaints in a friendly manner
- keeps the front counter and drive-thru area clean, organized, stocked, and ready for rush periods
- follows proper order taking and cash procedures using in-house POS system
- follows all store policies and procedures including cash handling, handwashing, and break policies
- reports all accidents, unsafe conditions, and security incidents to management
- maintains a neat, clean, and professional appearance
- prepares food items following Tim Hortons standards and monitors order accuracy
- minimizes food waste and records production data
- receives deliveries and verifies product quality
- supports a clean dining and baking environment through regular clean up
- regularly takes temperatures of products and equipment and records in logs
- follows hand washing and sanitation guidelines
- works effectively with team members to provide excellent service
- maintains positive behaviors and helps create a harassment-free workplace
- completes AF TIMS-i training program
- meets shift speed of service targets
- balances cash tills for shifts
- responds positively to special tasks and assignments
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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