Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $14.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Training and development opportunities
Team-oriented environment
Career advancement potential
Job Description
The hiring establishment is a reputable restaurant dedicated to delivering an Exceptional Guest Experience through both exceptional products and superior service. This restaurant operates as a dynamic environment focused on hospitality, guest service, and efficient restaurant operations to ensure guests enjoy their visits and return frequently. The organization prides itself on maintaining clean and welcoming premises, including a clean parking lot, exterior, and dining room, while emphasizing proper, neat, and clean career wear among its team members. The restaurant's operational excellence is supported by strict adherence to its Always Fresh procedure to maintain the quality and freshness of all coffee... Show More
Job Requirements
- Must be 16 years of age or older
- Ability to stand for long periods
- Frequent reaching above waist, chest, and shoulder levels
- Manual dexterity with both hands
- Ability to lift boxes and milk crates weighing 5 to 30 pounds occasionally
- Willingness to comply with health and safety policies
- Ability to work in varying temperature conditions
- Ability to communicate effectively with guests and team members
- Commitment to cleanliness and sanitation standards
- Adherence to restaurant policies and procedures
- Ability to work efficiently under pressure
- Positive and friendly demeanor
- Availability to work flexible hours including weekends and holidays.
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in hospitality or customer service roles is advantageous
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic knowledge of food safety and sanitation practices
- Ability to handle cash and POS systems preferred
- Willingness to learn and adapt quickly
- Positive attitude and team player mentality
- Ability to follow instructions and procedures precisely
- Reliable and punctual work ethic
- Physical capability to perform job duties as described
- Understanding of health and safety regulations
- Customer-focused mindset.
Job Duties
- Provides important visual cues for guests that make a positive first impression
- Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and accurate
- Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge
- Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
- Uses proper procedures to ensure the accuracy of every order for every guest
- Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru
- Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs
- Executes service recovery promptly for any guest concerns by making it right
- Listens carefully to guests and apologizes for any complaints
- Follows all Operations standards and guidelines for preparation of products
- Prepares products as required following the order monitor
- Communicates showcase and product needs to ensure availability
- Regularly takes and records temperatures of products
- Follows all restaurant policies, procedures and standards
- Maintains front counter and drive-thru cleanliness and organization
- Follows hand washing and sanitation guidelines
- Works in compliance with occupational health and safety legislation
- Uses personal protective equipment as required
- Reports injuries, accidents, or unsafe conditions
- Avoids operating unsafe equipment
- Meets physical demand requirements including frequent reaching, manual dexterity, standing for long periods, and occasional lifting of supplies and milk crates
- Exposes self to various temperature conditions including walk-in refrigerators and ovens.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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