Pollo Tropical logo

Pollo Tropical

Team Leader - Hialeah/North Miami

Job Overview

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Employment Type

Hourly
Full-time
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Work Schedule

Rotating Shifts
Day Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule

Job Description

Pollo Nation is a vibrant and fast-growing restaurant chain dedicated to delivering high-quality, flavorful meals to its guests in a friendly and efficient environment. Known for its deliciously seasoned chicken and commitment to exceptional guest service, the company has established itself as a popular dining destination for families and individuals alike. With a focus on operational excellence, safety, and teamwork, Pollo Nation prides itself on fostering a positive workplace culture where employees can thrive and grow their careers in the hospitality industry.

We are currently seeking a motivated and experienced Shift Supervisor to join our team. This rol... Show More

Job Requirements

  • Must be at least 18 years of age
  • Completion of high school or GED required
  • Minimum 6 months experience in restaurant industry as a team leader or equivalent position
  • Good verbal and written communication skills in English required
  • Basic computer skills
  • Excel knowledge preferred

Job Qualifications

  • High school diploma or GED
  • Minimum 6 months experience in restaurant industry as a team leader or equivalent position
  • Good verbal and written communication skills in English
  • Basic computer skills
  • Excel knowledge preferred

Job Duties

  • Supervise and guide hourly team members during assigned shifts to ensure product quality, operational efficiency, and exceptional guest service
  • Assist in planning and overseeing job tasks, ensuring adherence to safety, food safety, sanitation, and security procedures
  • Ensure all company and regulatory compliance, internal and outside entities
  • Communicate, monitor, engage and inspire team members for high performance through coaching and recognition
  • Conduct daily huddles (pre shift meetings) on all shifts
  • Model and coach hourly team members to deliver exceptional guest service
  • Address and resolve guest complaints urgently

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location