Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Relocation assistance
Medical insurance
Dental Insurance
Vision Insurance
vacation
Holiday pay
Health savings account
401(k)
On-site fitness
Health clinics
In-house training
Tuition Assistance
Job Description
Duncan Aviation is the largest family-owned maintenance, repair, and overhaul (MRO) facility in the world specializing in comprehensive nose-to-tail services for business aircraft. With a rich history rooted in commitment to quality and customer satisfaction, Duncan Aviation has become an industry leader known for its expert craftsmanship, innovative solutions, and dedication to safety. As a family-owned company, Duncan Aviation values the individual experiences and diversity of its workforce and prides itself on fostering an inclusive and supportive workplace environment. The company is also recognized as a Veteran-Friendly Employer, encouraging individuals from all backgrounds, nationalities, disability statuses, and military services to... Show More
Job Requirements
- NATA Safety 1 Customer Service Representative Certification
- eligibility for SIDA badging and required FAA certifications
- meets TSA security requirements
- valid driver’s license with acceptable driving record
- regularly scheduled attendance
- ability to routinely lift 25 lbs and occasionally 50 lbs
- ability to read small print
- ability to hear sounds associated with mechanical deficiencies
- ability to perform repetitive motions
- ability to work with moving parts, vibration, and at heights above four feet
- ability to tolerate standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and sitting
- advanced typing and data entry skills
- ability to work in extreme temperatures and noisy environments
Job Qualifications
- High school graduate or equivalent
- minimum three years of previous FBO services, aviation and/or customer service experience
- previous leadership and supervisory experience preferred
- proficiency in scheduling and team management
- ability to mentor and develop team members
- strong communication and interpersonal skills
- knowledge of safety regulations and procedures
- ability to analyze data and monitor performance metrics
- proficiency with computer systems and data entry
Job Duties
- Supervises day-to-day activities of team members by scheduling and assigning work
- assists with training FBO Service team members in daily operations and promotes company culture
- holds team members accountable to approved policies and procedures including professionalism, safety and cleanliness
- performs customer service representative duties using approved procedures and appropriate resources
- represents FBO Services team at company meetings and projects
- promotes growth and development of assigned team members by monitoring and evaluating performance
- participates in hiring and selection process
- identifies and recommends training needs and opportunities
- participates in personal and leadership development
- manages all aspects of FBO Services operations ensuring safety, quality compliance and efficiency on assigned shift
- ensures safety and security of customers’ aircraft
- participates in strategic planning and analyzes data for workload, sales and service trends
- monitors department budget and goals
- initiates special projects for improving customer service
- ensures proper documentation and application of customer service processes
- resolves customer service issues
- performs other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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