Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Day Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Care Insurance
Life insurance
supplemental life insurance
short-term disability benefits
long-term disability insurance
401k Retirement Plan
Education Assistance
Job Description
A&W Restaurants is a pioneering and iconic fast-food franchise known for its rich history and commitment to quality and customer satisfaction. As America's first restaurant chain to celebrate over 100 years of success, A&W has established itself as a leader in the food service industry by blending tradition with innovation. Located in Lexington, KY, this branch of A&W is actively seeking enthusiastic and dynamic Team Leads to join their energetic team. A&W is celebrated for its operational excellence, welcoming environment, and dedication to cultivating team members' growth. The company offers a competitive hourly wage, alongside appealing benefits such as a... Show More
Job Requirements
- Minimum one year of experience in food service industry
- Knowledge of food service operations
- Knowledge of food safety and physical safety guidelines
- Strong interpersonal skills
- Strong customer service skills
- Strong problem solving skills
- Effective communication skills
- Ability to develop and maintain effective working relationships
- Ability to lead and motivate a team
- Able to lift up to 40 pounds
- Must be able to stand and exert fast-paced mobility for periods up to four hours
- Must have flexible availability for scheduling
- Must be available for both opening and closing shifts
- Must be able to work beyond scheduled hours as business requires
Job Qualifications
- Knowledge of food service operations
- Minimum one year of experience in the food service industry
- Knowledge of food safety and physical safety guidelines
- Strong interpersonal skills
- Strong customer service skills
- Strong problem solving skills
- Effective communication skills both orally and in writing
- Ability to develop and maintain effective working relationships
- Ability to lead and motivate a team during challenging times
Job Duties
- Work in various positions as needed during shift in addition to supervisor duties
- Direct team member activities to maintain speed of service, cleanliness standards, and operational needs
- Organize opening, shift change, and closing duties
- Monitor team member productivity and performance
- Provide clear, specific, timely, and respectful coaching and feedback
- Follow all company policies and procedures
- Help maintain a safe working environment
- Hold team members accountable for policies including cash handling and safety
- Assist in orientation and training of new team members
- Use company training resources effectively
- Recommend team member training needs to RGM
- Serve as a role model by developing positive relationships with team members
- Demonstrate engaging guest service at all times
- Take immediate action to resolve guest complaints and ensure satisfaction
- Work with RGM to improve guest service continually
- Communicate effectively, filtering information between RGM and team members as needed
- Assist RGM in administrative activities such as managing inventory, ordering product, preparing deposits, HAACP records, and maintaining financial and labor records
- Set the standard for regular and consistent attendance and punctuality
- Responsible for safety and security of team members, facilities, and assets in absence of RGM or AGM
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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