Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $1.00
Work Schedule
Standard Hours
Benefits
Dental Insurance
Health Insurance
Paid Time Off
Parental leave
Vision Insurance
Job Description
TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions, specializing in supporting fast-growing technology companies. The company operates globally with approximately 45,000 employees across 23 locations in 12 countries, including the Philippines, India, and the United States. Known for its People First culture, TaskUs fosters an inclusive and positive work environment focused on the well-being and professional growth of its team members. The company serves a wide range of sectors such as social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech by leveraging cloud-based infrastructure and innovative technologies. TaskUs prides itself... Show More
Job Requirements
- At least 2 years of prior relevant people management experience
- Strong strategic thinking and problem-solving skills
- Experience in providing constructive feedback and corrective action
- Knowledge of customer confidentiality standards
- Passion for team development
Job Qualifications
- At least 2 years of relevant people management experience
- Strategic thinker with strong analytical and creative problem-solving skills
- Experience providing constructive criticism and implementing corrective action plans
- High-level understanding of customer confidentiality standards
- Passion for the development of teammates
Job Duties
- Mentor, coach, and monitor a team of roadside assistance specialists on a weekly basis
- Provide weekly reporting of the team's KPI metrics and performance to the operations manager
- Monitor and review team members' KPIs through data analysis of client dashboards
- Serve as point of contact for on-shift roadside assistance specialists to assist in safely recovering autonomous vehicles
- Oversee towing of vehicles
- Act as liaison between roadside assistance specialists and other departments
- Provide shuttle and break coverage services
- Ensure the highest level of communication between cross departments
- Act as subject matter expert offering continuous improvement ideas and solutions to in-field challenges
- Set standards and expectations through conduct, work ethic, integrity, and character
- Ensure all team members adhere to the company's code of conduct
- Support the learning and development of roadside assistance specialists
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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