Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $54,900.00 - $105,100.00
Work Schedule
Flexible
Benefits
Generous Paid Time Off
401(k) match
Wellness Program
Onsite gym
Public cafe
Covered parking
Healthy snacks
Job Description
LendingClub Corporation, publicly traded on the NYSE under the symbol LC, is the parent company of LendingClub Bank, National Association, a member of the FDIC. As the leading digital marketplace bank in the United States, LendingClub has revolutionized the lending space by offering a seamless and innovative platform that has enabled nearly 5 million members to secure over $90 billion in loans. The company is dedicated to helping customers refinance high-cost debt and achieve their financial goals through mobile-first access to an expanding range of products and services. This commitment to providing a better financial future for all members is... Show More
Job Requirements
- Two or more years of people management experience required
- proven success in sales-driven environment
- excellent communication skills
- ability to provide real-time feedback and coaching
- experience managing team KPIs and driving performance
- ability to work in a fast-paced, dynamic call center environment
- comfortable with change and ambiguity
- high school diploma or GED equivalent
- ability to work onsite in Lehi, UT with hybrid schedule
- ability to perform desk and phone work for extended periods
Job Qualifications
- Two or more years of people management experience
- proven success in a sales-driven environment
- strong coaching mindset with a passion for developing others
- excellent communication, influencing, and presentation skills
- comfortable navigating ambiguity and leading through change
- genuine enthusiasm for LendingClub's mission and values
- bachelor's degree preferred, high school diploma or GED equivalent required
Job Duties
- Lead, coach, and develop a team of 10-15 customer development representatives
- deliver real-time feedback through live monitoring, call listening, and side-by-side coaching
- conduct weekly one-on-one and team meetings to drive performance and engagement
- monitor and manage team key performance indicators including listing rates and customer satisfaction
- take initiative to make informed decisions and act quickly in a fast-paced environment
- support and execute new initiatives, tools, and process rollouts
- partner with leadership to manage escalations, provide associate support, and handle manager queue requests
- build strong cross-functional relationships with stakeholders across the organization
- lead by example and be ready to jump on the phones when needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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