Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $19.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
training programs
Job Description
This vibrant establishment is a dynamic and exciting bar located within a lively casino and hotel environment. Known for its energetic atmosphere and exceptional guest experiences, this venue offers a wide range of alcoholic and non-alcoholic beverages, a carefully curated beer, spirits, and wine list, as well as delicious food options. The bar is renowned for providing personalized guest service, combining high-quality drinks with an inviting ambiance that encourages guests to relax and enjoy their time. Operating within the entertainment and hospitality industry, this bar plays an integral role in enhancing the overall casino and hotel guest experience by delivering... Show More
Job Requirements
- At least 21 years of age
- High school diploma or equivalent preferred
- Previous bartending experience preferred
- Experience providing high-touch guest service
- Knowledge of beers, spirits, and wines
- Comfortable with self-banking
- Team-oriented mindset
- Ability to manage multiple tasks in high-paced environment
- Sound judgment in difficult guest situations
- Experience with point-of-sale systems
- Ability to communicate effectively in English
- Obtain and maintain necessary work cards
- Verify legal right to work in the United States
Job Qualifications
- Previous bartending experience preferred
- Experience providing high-touch guest service expected in fun, high-energy environment
- Knowledge of beers, spirits, and wines
- Must be comfortable with self-banking
- Must be team-oriented
- Ability to manage multiple tasks and remain calm in a very high-paced, busy environment
- Previous experience exercising sound judgment when dealing with difficult guest situations
- Proven experience providing high level of guest service
- Previous experience with point-of-sale systems, computers and calculators
- At least 21 years of age
- High school diploma or equivalent preferred
- Ability to effectively communicate in English, both written and verbal
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
Job Duties
- Greet guests in an upbeat and positive manner
- Enthusiastically demonstrate knowledge of beer, spirits, wines, and menu items, including house specials, item descriptions, ingredients and preparation techniques
- Use non-intrusive suggestive selling techniques to sell beverages and food items at the bar
- Take beverage and food orders according to service standards
- Serve and replenish drinks in a timely manner, offer refills or new drink when the glass is approximately half full
- Input orders accurately into POS system using the Universal Seating guidelines
- Resolve guest complaints ensuring guest satisfaction and communicate situation to management
- Efficiently handle and count all cash and credit card transactions and account for all monies pertaining to bar banks
- Adhere to the proper par stock ordering procedures
- Know when and how to enforce the customer limit regulations
- Ensure proper age of guests through identification procedure set by Company
- Explain to guests how the players club card entitles them to special benefits including cash back, cash coupons, special promotions and offerings
- Enroll and create new member accounts
- Review daily event calendar and be familiar with current activities/offerings and all Casino/Hotel current promotions etc.
- Print cash and/or comp vouchers, reprint player cards, issue pin code numbers, enroll new players for new player incentives
- Issue jackpot payouts and cash-outs for gaming players
- Enter jackpot data information in the computer system accurately
- Check coolers to ensure proper operations, order and stock bar supplies, check the CO2 tanks and change beer keys as applicable
- Maintain cleanliness of the tavern and ensure that the bar, dining room, and restrooms are neat and well stocked
- Accept payment for check from the guests, settle using approved method, and tender change or receipts back to guest, ensuring all required signatures are obtained
- Extend courteous departures as guests leave and invite them to return
- Maintain knowledge of tavern events and local activities in order to respond to guest inquiries
- Ensure all food and drink is served within health, safety, and sanitation guidelines
- Assist other team members when needed in instances of food running, side work, drink orders
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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