Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee assistance program
Job Description
The hiring establishment is a dynamic casino and hospitality venue known for delivering an exceptional guest experience combining entertainment, dining, and gaming under one roof. Operating as a lively bar and tavern within a bustling casino environment, this company prides itself on creating a vibrant atmosphere that captivates guests and encourages repeat visits. As a prominent player in the hospitality and gaming industry, the establishment offers a well-rounded entertainment setting featuring a comprehensive menu of alcoholic and non-alcoholic beverages alongside delicious food offerings. The venue also emphasizes the importance of its player’s club, offering guests enticing benefits such as special... Show More
Job Requirements
- At least 21 years of age
- High school diploma or equivalent preferred
- Previous bartending experience preferred
- Ability to manage multiple tasks and remain calm in a very high-paced, busy environment
- Previous experience exercising sound judgment when dealing with difficult guest situations
- Ability to effectively communicate in English, both written and verbal
- Must be comfortable with self-banking
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
Job Qualifications
- Previous bartending experience preferred
- Experience providing high-touch guest service expected in fun, high-energy environment
- Knowledge of beers, spirits, and wines
- Must be comfortable with self-banking
- Must be team-oriented
- Ability to manage multiple tasks and remain calm in a very high-paced, busy environment
- Previous experience exercising sound judgment when dealing with difficult guest situations
- Proven experience providing high level of guest service
- Previous experience with point-of-sale systems, computers and calculators
- At least 21 years of age
- High school diploma or equivalent preferred
- Ability to effectively communicate in English, both written and verbal
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
Job Duties
- Greet guests in an upbeat and positive manner
- Enthusiastically demonstrate knowledge of beer, spirits, wines, and menu items, including house specials, item descriptions, ingredients and preparation techniques
- Use non-intrusive suggestive selling techniques to sell beverages and food items at the bar
- Take beverage and food orders according to service standards
- Serve and replenish drinks in a timely manner, offer refills or new drink when the glass is approximately half full
- Input orders accurately into POS system using the Universal Seating guidelines
- Resolve guest complaints ensuring guest satisfaction and communicate situation to management
- Efficiently handle and count all cash and credit card transactions and account for all monies pertaining to bar banks
- Adhere to the proper par stock ordering procedures
- Know when and how to enforce the customer limit regulations
- Ensure proper age of guests through identification procedure set by company
- Explain to guests how the players club card entitles them to special benefits including cash back, cash coupons, special promotions and offerings
- Enroll and create new member accounts
- Review daily event calendar and be familiar with current activities/offerings and all Casino/Hotel current promotions
- Print cash and/or comp vouchers, reprint player cards, issue pin code numbers, enroll new players for new player incentives
- Issue jackpot payouts and cash-outs for gaming players
- Enter jackpot data information in the computer system accurately
- Check coolers to ensure proper operations, order and stock bar supplies, check the CO2 tanks and change beer keys as applicable
- Maintain the cleanliness of the tavern and ensure that the bar, dining room, and restrooms are neat and well stocked
- Accept payment for check from the guests, settle using approved method, and tender change or receipts back to guest, ensuring all required signatures are obtained
- Extend courteous departures as guests leave and invite them to return
- Maintain knowledge of tavern events and local activities in order to respond to guest inquiries
- Ensure all food and drink is served within health, safety, and sanitation guidelines
- Assist other team members when needed in instances of food running, side work, drink orders
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
- Perform other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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