Cline Family Companies

Tasting Room Concierge & Administrator (Sonoma, CA)

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Range $19.00 - $23.00
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Work Schedule

Standard Hours
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Benefits

competitive pay
flexible schedule
Employee Discounts
Opportunity for growth
supportive work environment

Job Description

Jacuzzi Family Vineyards is a well-established and respected winery known for its commitment to producing exceptional wines that reflect the rich heritage of California winemaking. With a deep dedication to quality and hospitality, the winery offers a memorable experience for wine enthusiasts and visitors alike. Located in a picturesque setting, Jacuzzi Family Vineyards combines tradition with modern innovation to deliver high-quality wines and unparalleled guest experiences. The company prides itself on a warm and welcoming atmosphere that invites guests to explore, learn, and enjoy the world of wine in a relaxed and elegant environment.

The role of Tasting Room ... Show More

Job Requirements

  • High school diploma or equivalent
  • Must be 21 years of age or older
  • RBS and Food Handler's certification required or ability to obtain
  • Strong verbal and written communication skills
  • Excellent organizational skills
  • Ability to multitask
  • Proficient computer skills with Microsoft Office and Canva
  • POS experience required
  • Previous hospitality or administrative support experience preferred
  • Ability to work independently

Job Qualifications

  • High school diploma or equivalent
  • College coursework preferred
  • Must be 21 years of age or older
  • RBS and Food Handler's certification required or ability to obtain
  • Strong verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Ability to multitask and adapt to changing priorities
  • Proficient with Microsoft Office Suite and Canva
  • Experience with POS systems required
  • Familiarity with Commerce7, Tock, HubSpot, NAV, and ShipCompliant preferred
  • Previous experience in hospitality, winery operations, concierge services, or administrative support preferred
  • Marketing or guest communications experience a plus
  • Ability to work independently in a fast-paced environment

Job Duties

  • Act as brand ambassador by providing courteous and professional service to guests in person, by phone, and email
  • Serve as primary contact for guest inquiries, reservations, and general winery information
  • Coordinate tasting room experiences and respond to special requests such as celebrations and group visits
  • Schedule, book, modify, and manage reservations using Tock
  • Maintain reservation calendar accuracy and readiness for daily service
  • Respond promptly to phone and email inquiries
  • Maintain organized physical and electronic files
  • Process customer orders and update guest information using Tock and Commerce7
  • Prepare pre-service paperwork and confirm reservation details prior to guest arrival
  • Provide backup support to tasting room and kitchen as needed
  • Assist with preparation of employee schedules and station assignments
  • Support daily tasting room operations and complete tasks
  • Maintain wine inventory records and assist with monthly inventory counts
  • Support preparation for trade tasting guests and follow-up as requested
  • Prioritize tasks efficiently in a fast-paced environment
  • Follow winery policies, procedures, and safety requirements
  • Escalate issues to management when appropriate

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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