Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $19.00 - $23.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
Employee wellness programs
Job Description
Jacuzzi Family Vineyards is a highly regarded winery known for producing exceptional wines with an emphasis on quality and hospitality. It operates within the wine production and hospitality industry, striving to offer memorable experiences that combine world-class wines with scenic views and warm, professional service. The company upholds strong values of inclusivity and equal opportunity, ensuring a respectful and welcoming environment for both employees and guests. Jacuzzi Family Vineyards is committed to sustainable practices and creating a vibrant workplace culture where passion for wine and hospitality can flourish.
The role of Tasting Room Concierge and Administrator at Jacuzzi Family... Show More
The role of Tasting Room Concierge and Administrator at Jacuzzi Family... Show More
Job Requirements
- High school diploma or equivalent
- Must be 21 years of age or older
- RBS and Food Handler’s Certified or ability to obtain certification
- Strong verbal and written communication skills
- Excellent organizational skills
- Ability to multitask and adapt to changing priorities
- Proficient computer skills including Microsoft Office Suite
- POS experience required
- Previous experience in hospitality or related fields
- Ability to work independently
- Ability to lift or carry up to 50 pounds occasionally
- Ability to push or pull up to 50 pounds occasionally
Job Qualifications
- High school diploma or equivalent required
- College coursework preferred
- Must be 21 years of age or older
- RBS and Food Handler’s Certified required or ability to obtain certification
- Strong verbal and written communication skills with guests, coworkers, and management
- Excellent organizational skills and attention to detail
- Ability to multitask and adapt to changing priorities
- Proficient computer skills including Microsoft Office Suite and Canva
- Fast and accurate data entry
- POS experience required
- Familiarity with Commerce 7, Tock, HubSpot, NAV, and ShipCompliant preferred
- Previous experience in hospitality, winery operations, concierge services, or administrative support preferred
- Marketing or guest communications experience a plus
- Ability to work independently in a fast-paced environment with moderate noise levels
Job Duties
- Act as a brand ambassador of the winery by providing courteous, professional and welcoming service to all guests in person, by phone and via email
- Serve as primary contact for guest inquiries, reservations, and general winery information
- Provide concierge-style assistance to guests by coordinating tasting room experiences and responding to special requests including celebrations, group visits, and accessibility needs
- Share general recommendations for winery experiences and local amenities including restaurants, lodging, and transportation consistent with winery guidelines
- Communicate guest preferences, notes, and special requests to the hospitality team to support a positive guest experience
- Schedule, book, modify, and manage reservations using Tock in accordance with established policies
- Maintain and update the reservation calendar to ensure accuracy and readiness for daily service
- Respond promptly and professionally to phone and email inquiries
- Maintain organized physical and electronic files
- Process customer orders and update guest information using Tock and Commerce7
- Accurately enter data, orders, and other information with attention to detail
- Prepare pre-service paperwork and confirm reservation details and modifications prior to guest arrival
- Provide backup support to the tasting room and kitchen to assist with rest and meal break coverage as directed
- Assist with preparation of monthly employee schedules and daily station assignments, including lunch and break coordination, under management direction
- Support daily tasting room operations by following tasks through to completion
- Maintain wine inventory records, complete transfers, and assist with monthly inventory counts
- Assist with preparation for Trade tasting guests and provide follow-up support as requested by management
- Prioritize tasks efficiently in a fast-paced environment with changing demands
- Follow all winery policies, procedures, and safety requirements
- Perform all duties under supervision and escalate issues or concerns to management as appropriate
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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