Task Force Operations Manager

Philadelphia, PA, USA|Travel

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Travel opportunities

career advancement

Job Description

HHM Hotels is a dynamic and rapidly growing hospitality management company known for operating a diverse portfolio of hotels that include full service, luxury, select service, extended-stay, and boutique properties. Managed by HHM Hotels, the company prioritizes excellence in guest experiences and operational efficiency across its industry-leading branded and independent hotels. Employees at HHM Hotels are encouraged to embrace core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. These values guide the company culture, fostering leadership, adaptability, and commitment to quality within the hospitality sector.

The role of Task Force Opera... Show More

Job Requirements

High school diploma or equivalent preferred
3 to 5 years of hospitality related experience at a managerial level is required
Previous Marriott and Hilton experience
Required ability to stay on-site for short-term or long-term coverage
Brand and system administrator experience

Job Qualifications

High school diploma or equivalent preferred
3 to 5 years of hospitality related experience at a managerial level
Previous Marriott and Hilton experience
Brand and system administrator experience

Job Duties

Interview, select, train, schedule, coach and support associates ensuring performance in accordance with brand or hotel standards and HHM core values
Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures
Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety
Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns
Prepare schedules based upon occupancy and assign duties to associates
Take inventory and submit periodic inventory orders to insure timely supplies purchase
Prepare required paperwork pertaining to departmental functions
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
Review and order capital budget items as required
Supervise all guest services department managers
Review correspondence from guests and incident logs and direct staff accordingly
Oversee all vendor and personnel contracts throughout the hotel
Monitor occupancy of guest room space to ensure efficient use and minimize overbooking
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
Comply with HHM internal audit standards pertaining to key control and risk management areas such as lost and found, key control, guest room safety
Maintain departmental expenses in line with budget as described by General Manager
Ensure compliance with specific brand standards
Be aware of and communicate service scores to drive improvement and higher guest satisfaction
Follow sustainability guidelines and practices
Practice safe work habits, follow MSDS and OSHA standards, wear protective safety equipment and participate in safety committees as directed
Perform other duties as requested by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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