Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,400.00 - $69,400.00
Work Schedule
Flexible
Benefits
weekly pay
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
Employer Paid Life Insurance
Employer Paid Long Term Disability
401(k) savings plan
Paid Time Off
Employee assistance program
employee recognition programs
Employee perks program
Job Description
ESA Management, LLC is a prominent hospitality management company specializing in the operation of extended stay hotels across various districts and regions. With a commitment to exceptional guest satisfaction and operational excellence, ESA Management provides comprehensive leadership and management services to ensure the optimum performance of its properties. The company emphasizes a culture centered on quality, professionalism, and continuous improvement, striving to maintain high standards in all aspects of hotel operations. ESA Management focuses on delivering value to both its guests and employees by fostering a positive work environment and supporting career growth and development within the hospitality industry.
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Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- Minimum of 3-5 years of progressive hotel management experience
- Experience working in extended stay hotel environments
- Availability for extensive travel (85-90%)
- Strong organizational and time management skills
- Proficiency in hotel management software and financial systems
- Ability to work flexible hours including evenings and weekends
- Valid driver’s license and reliable transportation
- Excellent written and verbal communication skills
- Ability to comply with company policies and safety regulations
Job Qualifications
- Proven leadership experience in hotel management
- Strong knowledge of extended stay hotel operations
- Experience with hotel financial management and budgeting
- Ability to coach and mentor teams effectively
- Skilled in customer service excellence
- Familiarity with hotel operational systems like Medallia, ADP, Verian, and ESU
- Experience in sales and marketing coordination
- Strong communication and interpersonal skills
- Ability to manage multiple properties and prioritize tasks
- Capable of working independently and as part of a team
- Experience in conducting property audits and reviews
- Knowledge of labor standards and expense management
- Demonstrated problem-solving abilities and conflict resolution skills
- Ability to handle interim leadership roles with confidence
Job Duties
- Provide leadership and direction for hotels in the absence of General Manager or District Manager
- Share Manager On Duty responsibilities during off hours
- Perform daily management and sales duties to ensure optimum property operation
- Work closely with regional leadership and corporate to identify areas needing coaching and mentoring
- Demonstrate commitment to providing the best guest and employee experience
- Coach and support property management and associates on customer service culture
- Maximize revenues and EBITDA through effective direction and leadership
- Provide training on operations systems including Medallia, ADP, Verian, and ESU
- Monitor financial activities including collections, commissions, refunds, and reconciliations
- Manage labor standards and expenses to achieve maximum profitability
- Partner with Sales, Revenue Management, and Operations teams to implement sales and marketing activities
- Recruit, train, motivate, and manage employees according to company standards
- Handle employee personnel forms, performance evaluations, coaching, terminations, and payroll
- Resolve guest issues in line with company goals
- Participate in monthly inventory and manage purchases within budget
- Communicate policies and procedures clearly to staff
- Inspect property repairs and cleanliness
- Assist management turnover for smooth transitions
- Conduct internal audits and property reviews
- Explore and address specific areas of concern as directed
- Complete property assignments and projects on time
- Travel extensively (85-90%) as required
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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