Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,400.00 - $69,400.00
Work Schedule
Flexible
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
employer paid basic life insurance
Employer paid AD&D insurance
Employer Paid Long Term Disability
Optional voluntary benefits
401(k) savings plan
Paid Time Off
Employee assistance program
Employee perks program
Job Description
ESA Management, LLC is a reputable hospitality management company specializing in the extended stay hotel industry. With a focus on delivering exemplary guest experiences and operational excellence, ESA Management oversees a portfolio of extended stay hotels, providing comprehensive management solutions that enhance profitability and maintain high standards. The company is committed to fostering a positive work environment that encourages growth, innovation, and employee engagement within the hospitality sector. Operating across multiple regions and districts, ESA Management offers dynamic career opportunities for professionals who thrive in fast-paced, customer-centric environments.
The position available is a specialized role designed to oversee and ma... Show More
The position available is a specialized role designed to oversee and ma... Show More
Job Requirements
- Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
- Minimum of 3 years experience in hotel management or similar role
- Proven ability to lead and manage hotel operations
- Availability to travel 85-90% of the time
- Effective leadership and interpersonal skills
- Proficient in operational systems such as Medallia, ADP, and Verian
- Strong financial management and analytical skills
- Excellent organizational and communication skills
- Ability to work independently and as part of a team
- Commitment to maintaining high standards of guest service
- Flexibility to adapt to varied hotel environments and challenges.
Job Qualifications
- Experience in hotel or extended stay hotel management
- Strong leadership and team management skills
- Proficiency with hotel operations systems such as Medallia, ADP, and Verian
- Excellent communication and interpersonal skills
- Ability to coach, mentor, and develop staff
- Financial acumen in managing budgets, payroll, and reconciliations
- Sales and marketing knowledge for property optimization
- Ability to handle multiple properties and manage time effectively
- Flexibility to travel extensively
- Customer service orientation with commitment to guest satisfaction
- Problem-solving skills and ability to manage guest issues effectively.
Job Duties
- Provide leadership and direction in the absence of the General Manager or District Manager
- Share Manager On Duty responsibilities during off hours and perform daily management and sales duties
- Work closely with regional leadership, training and standards, and corporate to identify coaching and mentoring needs
- Demonstrate and promote a 100% commitment to guest and employee experience
- Coach and support property management and associates on customer centric service culture
- Provide training and guidance on operational systems including Medallia, payroll (ADP), Procurement (Verian), and ESU
- Monitor collection of guest balances, direct bill receivables, commission payments, and issue refund checks
- Manage financial accounts reconciliation and explain financial activities
- Manage labor standards and property expenses to maximize profitability
- Partner with local sales, revenue management, and operations teams to coordinate sales and marketing
- Motivate, recruit, and train employees according to company standards
- Manage employee personnel records including hiring, evaluations, coaching, terminations, and payroll
- Perform duties in all hotel operations when needed
- Resolve guest-related issues aligning with company goals
- Monitor inventory of supplies and equipment ensuring purchases within budget and approved vendors
- Communicate policies and procedures to staff
- Inspect and document property repairs and cleanliness to ensure timely completion
- Assist with management turnover for smooth transitions
- Conduct internal audits and property reviews as necessary
- Explore specific issues as directed by regional leadership
- Complete all properties assignments and projects timely
- Travel extensively (85-90%) as required.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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