Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical Coverage
dental coverage
vision coverage
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Talbott Hotel, located in Chicago's prestigious Gold Coast Historic District, is a newly renovated luxury boutique hotel recognized by numerous travel sites for excellence. Positioned just steps away from the iconic Magnificent Mile on Michigan Avenue, it caters to guests who appreciate sophistication without formality. The property is known for its timeless modern architecture, well-appointed yet comfortable decor, and exceptional personalized customer service. Guests enjoy top-tier amenities supported by advanced behind-the-scenes technology, with a staff highly praised for their welcoming attitude and professionalism. The hotel is part of Evolution Hospitality, a dedicated lifestyle vertical within Aimbridge Hospitality that focuses on... Show More
Job Requirements
- Bachelor's degree in Business or Hospitality Management with at least 3 years progressive Front Office management experience preferred
- Applicable Associate's degree with at least 1 year Front Office management experience required
- Specific brand experience is preferred
- OnQ PMS certification as defined by property preferred
- Experience in a 500+ room hotel preferred
- Previous management level experience preferred
Job Qualifications
- Bachelor's degree in Business or Hospitality Management preferred
- Associate's degree with Front Office management experience required
- At least 3 years of progressive Front Office management experience in a 500+ room hotel preferred
- Specific brand experience and OnQ PMS certification preferred
- Previous management level experience preferred
Job Duties
- Assist with directing and administering all Front Office operations including guest service and registration, room inventory and availability, guest service standards, cost controls, and overall profitability
- Provide supervision and professional development to associates including scheduling, counseling, evaluations, and recognition
- Monitor and assess service and satisfaction trends to make improvements
- Implement marketing and up-selling techniques to promote hotel services and maximize revenue
- Monitor and apply all corporate marketing programs
- Ensure associates have current knowledge of hotel products, services, events, pricing, and local area information
- Run and complete daily reports, analyze data, and make data-driven decisions
- Resolve guest issues and concerns to satisfaction
- Recruit, interview, and train associates
- Participate in the Property Manager on Duty program
- Respond to emergencies including operation of Fire Panel and communication with emergency personnel
- Complete assigned tasks or projects as required
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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