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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $65,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
The hiring establishment is a full-service restaurant and retail hospitality company that prides itself on exceptional guest service, food quality, employee retention, and cleanliness. Under the supervision of the CEO, the company seeks to maintain the highest standards across all guest-facing operations, focusing on delivering memorable experiences through outstanding leadership and operational excellence. This establishment values a positive work environment and encourages training and development to sustain a proficient and motivated team. The company operates with a commitment to meticulous planning, organization, and execution of all hospitality functions. The work environment involves use of standard office equipment and adherence to... Show More
Job Requirements
- High school diploma required
- Previous restaurant, retail, and/or hospitality experience required
- Minimum of 3 years management experience required
- Ability to work flexible schedules including weekends and nights
- Excellent verbal and written communication skills
- Ability to remain calm in high stress situations
- Experience with Revel POS software a plus
Job Qualifications
- High school diploma required
- Bachelor’s degree strongly preferred
- Minimum of 3 years management experience in restaurant, retail, or hospitality
- Previous restaurant, retail, and/or hospitality experience
- Experience with Revel POS software a plus
- Exceptional team builder and player
- Excellent verbal and written communication skills
- Ability to work flexible schedules including weekends and night shifts
- Ability to remain positive and calm under high stress situations
- Hands-on leader who readily supports team needs
Job Duties
- Serve as a positive example by providing exceptional customer care
- Administer daily restaurant, retail, and kitchen functions including opening and closing responsibilities, bank drops, change orders, petty cash handling, tips tracking, staff performance and attendance records
- Develop training for staff in coordination with senior hospitality leaders and HR on product knowledge, customer service, sales technique and food service procedures
- Monitor reservations to ensure adequate staffing levels for all estate offerings and experiences
- Responsible for hiring, coaching, mentoring and disciplinary action for all customer facing and kitchen staff
- Support the Events Manager to ensure proper execution of all events on the property
- Support the kitchen manager and kitchen staff in executing quality products and providing superior customer experiences
- Prepare weekly meetings with staff
- Respond to email and phone inquiries regarding operations using expert communication skills and professionalism
- Complete, submit and post staff schedules
- Make POS updates and run needed reports to maintain up-to-date knowledge of property performance
- Prepare and send weekly updates to the team to ensure effective and engaging messaging
- Update any estate signage and literature as needed including hours of operation, tasting guides, menus
- Ensure all property needs are met to support daily operations
- Complete monthly product inventory counts and resolve discrepancies
- Oversee weekly product orders to provide guests with necessary items
- Provide direct management for all guest facing staff and kitchen staff and operations
- Act as a constant presence on the floor to ensure superior guest experiences
- Develop and promote a positive and productive work environment
- Provide both formal and informal feedback to support continuing staff development
- Develop and recommend new drink and menu suggestions based on customer feedback
- Work with the Culinary Director to ensure menu execution and staff training
- Assist with hiring, scheduling, training and staffing kitchen staff
- Maintain working knowledge of the POS system and other required software
- Provide backup and support for any estate position as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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