Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Employee assistance program
Job Description
Desert Diamond Casino is a prominent entertainment and gaming establishment located in the Tucson and Sahuarita, Arizona areas. Proudly serving its community and guests, Desert Diamond Casino is recognized for its commitment to providing exceptional gaming experiences, including a wide variety of table games and poker. The casino fosters a dynamic environment where customer service excellence and operational integrity are paramount. It operates as a full-time employer, offering competitive pay based on experience (DOE) and providing opportunities for career advancement in the casino gaming industry.
The role of Table Games Director at Desert Diamond Casino is a critical leadership positio... Show More
The role of Table Games Director at Desert Diamond Casino is a critical leadership positio... Show More
Job Requirements
- Bachelor’s degree plus seven years of experience in administration and management of casino Table Games operations
- Preferred poker operations experience
- Must be at least 18 years old
- No felony, theft, or stealing convictions
- Must pass pre-employment drug and alcohol screening
- Must pass background investigation
- Must obtain and maintain gaming license
- Knowledge of all table games authorized in Arizona
- Knowledge of public relations and customer service
- Knowledge of problem solving techniques
- Knowledge of new game implementation
- Knowledge of casino floor operations
- Knowledge of card game dealing
- Knowledge of management techniques
- Knowledge of security, surveillance and fraud detection techniques
- Ability to supervise and train team members
- Ability to develop budgets and monitor expenses
- Ability to investigate and analyze information
- Ability to communicate effectively in English verbally and in writing
- Ability to run a department
- Ability to multi-task
- Skill in customer service and human relations
- Ability to apply basic mathematical skills
- Ability to interpret written and oral instructions
- Skill in organizing resources and establishing priorities
- Skill in using personal computers and software applications
- Ability to foster a cooperative work environment
- Ability to establish and maintain professional relationships
- Ability to work as a team member
- Ability to work with timeliness and thoroughness
- Ability to demonstrate excellence and continually seek improvement
Job Qualifications
- Bachelor’s degree or equivalent combination of education and experience
- Seven years of experience in administration and management of casino Table Games operations
- Preferred experience in Poker operations
- Must be 18 years of age or older
- No felony, theft, or stealing convictions
- Ability to pass pre-employment drug and alcohol screen
- Ability to pass background investigation
- Ability to obtain and maintain gaming license
- Knowledge of all table games authorized in Arizona
- Knowledge of public relations and customer service principles
- Knowledge of problem solving techniques
- Knowledge of new game implementation
- Knowledge of casino floor operations
- Knowledge of card game dealing
- Knowledge of management techniques
- Knowledge of security, surveillance, and fraud detection
- Ability to supervise and train team members
- Ability to develop budgets and monitor expenses
- Ability to investigate and analyze information
- Ability to communicate effectively in English verbally and in writing
- Ability to run a department
- Ability to multi-task
- Skill in customer service and human relations
- Ability to apply basic math skills
- Skill in organizing resources and establishing priorities
- Skill in use of personal computers and related software
- Ability to foster a cooperative work environment
- Ability to establish and maintain professional relationships
- Ability to work as a team member
- Ability to work with timeliness and thoroughness
- Ability to demonstrate excellence and seek improvement in job functions
Job Duties
- Monitors and oversees Table Games and Poker operations including guest relations to achieve a cost effective and profitable department
- Ensures team member and guest compliance with regulatory, departmental, and casino policies and procedures
- Reviews work schedules, payroll, and evaluations for all Table Games and Poker team members
- Works with surveillance and security to implement proper security measures against cheating, scams, and illegal gambling devices
- Oversees drop win reports to monitor for unusual fluctuations
- Manages the Table Games Dealer school
- Creates and monitors marketing promotions in conjunction with the Marketing department
- Evaluates and monitors ongoing promotions to determine effectiveness
- Demonstrates Desert Diamond Casino 'On Brand' behaviors towards team members and guests
- Models company standards and leads by example
- Displays, supports, and reinforces Desert Diamond Casino’s Spirit of Service Standards
- Promotes an open atmosphere supporting skill enhancement
- Responsible for annual forecasting and budgeting
- Establishes and implements Internal Controls, Policies and Procedures, training manuals, and job descriptions with Human Resources
- Adjusts table limits according to casino needs
- Performs duties of subordinates as needed
- Ensures team member awareness of Internal Controls
- Maintains compliance with Casino and Departmental Policies and Procedures
- Maintains a friendly and inviting atmosphere
- Handles recruiting, training, coaching, counseling, disciplining, and termination of employees
- Conducts bi-monthly team member meetings
- Prepares monthly departmental reports
- Ensures supplies are readily available
- Contributes to team efforts to accomplish results
- Reviews hold percent for reasonableness
- Performs other duties as required
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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