Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $150,000.00 - $159,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
bonus
equity
Job Description
Wing is a pioneering technology company specializing in drone delivery services that are safe, fast, and environmentally sustainable. As a part of Alphabet, Google's parent company, Wing operates its own fleet of highly automated delivery drones serving two continents. The company is solving critical inefficiencies in last-mile logistics by enabling businesses to deliver small packages directly to consumers' homes on demand. This innovative approach not only reduces the cost and time associated with traditional delivery methods but also addresses wider societal issues such as road congestion, traffic accidents, and air pollution caused by conventional delivery vehicles. Wing's technology is designed... Show More
Job Requirements
- 3-6+ years of experience managing incidents
- Bachelor's degree in a directly related field or equivalent practical experience
- Confident decision-making abilities
- Strong and creative problem-solving skills
- Ability to monitor multiple information streams in real-time, high-pressure environments
- Ability to communicate clearly and concisely in high-pressure environments
- Ability to provide accurate updates to wide audience of critical stakeholders
- Ability to coordinate with technical, non-technical, operations, and regulatory personnel
- Ability to provide direction to engineering and operations personnel in fast-paced environments
- Ability to communicate with technical and non-technical stakeholders
- Ability to adapt to changing environments and manage competing and shifting priorities
- Experience with program management, operations process development, and emergency or incident response
- Ability and willingness to work rotating shifts including nights, weekends, and holidays
Job Qualifications
- Bachelor's degree in a directly related field or equivalent practical experience
- 3-6+ years of experience managing incidents
- Confident decision-making abilities with strong and creative problem-solving skills
- Ability to communicate clearly, thoroughly, and concisely in high-pressure environments
- Experience in program management, operations process development, and emergency or incident response
- Ability to adjust to changing environments and manage competing priorities and deadlines with strong attention to detail
- Ability to communicate with technical and non-technical stakeholders
- Experience coordinating with diverse personnel including operations and regulatory affairs
Job Duties
- Manage first level investigation/triage of reported issues to determine impacted systems and coordinate stakeholders to mitigate effects
- Thoroughly document all response actions and basis for resolution using incident management tools
- Document details, outcomes, and lessons learned from issues and support documentation of standard solutions per engineering guidance
- Recommend procedural improvements and features based on lessons learned from system events
- Assist in creating event response policies, procedures, and documentation
- Assist in establishing tooling requirements for event response
- Assist in creating and delivering training materials for event response processes to internal teams
- Support tracking and closing out event investigations and reports
- Travel between Wing sites as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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