Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $37,132.78 - $60,215.17
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Life insurance
Employee assistance program
Job Description
The Institute is a leading organization dedicated to providing exceptional service and support within its community, specializing in healthcare and educational environments. Known for its commitment to excellence and professionalism, the Institute prides itself on fostering a supportive and efficient workplace that meets the needs of both its internal staff and external visitors. Situated as a pivotal connection point in the institution, the Switchboard Operator & Receptionist role plays a critical part in ensuring seamless communication flow throughout the organization. This position is essential in maintaining well-organized, courteous, and timely interactions between the Institute and its patients, students, families, staff,... Show More
Job Requirements
- High school graduate or GED
- Two years of experience as an operator on a multiple line or main switchboard system
- One year of administrative or clerical experience, preferably in a health care setting
- Proficient with MS Office Suite including Word, PowerPoint, Excel and Access
- Ability to operate switchboard equipment and related hardware
- Excellent customer service and communication skills
- Ability to manage multiple tasks efficiently and work collaboratively
Job Qualifications
- Must be able to use switchboard equipment, personal computer and related hardware
- Must be proficient with MS Office Suite including Word, PowerPoint, Excel and Access
- High school graduate or GED required
- Two years of experience as an operator on a multiple line or main switchboard system
- One year of administrative or clerical experience, preferably in a health care setting
Job Duties
- Operate a 12-extension phone system to answer and direct all incoming calls appropriately
- Retrieve messages in the mornings and transfer calls to the answering service system after business hours
- Follow up timely on messages and e-mails
- Sort and distribute mail items appropriately
- Provide customer service support to patients, students, families, staff, visitors, and vendors including supplying information, giving directions, greeting visitors, confirming visitor arrival, and controlling access
- Provide routine administrative support such as data entry and managing the switchboard calendar
- Work collaboratively within the Switchboard Operator team to provide coverage and support
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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