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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.00 - $25.59
Work Schedule
Weekend Shifts
Benefits
Medical
Dental
Vision
Pre-tax savings
Retirement
Job Description
Mayo Clinic is a globally recognized medical institution known for its excellence in healthcare and patient-centered approach. Ranked top in more specialties than any other healthcare provider according to U.S. News & World Report, Mayo Clinic offers a dynamic and collaborative work environment dedicated to advancing medical care. With major campuses located in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, as well as numerous Health System campuses across Midwestern communities, Mayo Clinic is committed to delivering the highest quality care to patients while supporting the growth and development of its employees. The organization invests in competitive compensation packages, comprehensive benefits plans,... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year telephone customer service experience
- Computer and keyboarding skills
- General telephone and telecommunications knowledge
- Ability to maintain concentration and attention to detail
- Strong communication skills
- Ability to multitask and solve problems
- Physical ability to perform job duties including sitting and hearing
- Ability to speak, write, and understand English clearly
- Availability to work swing and second shifts including every other weekend
- Willingness to support a 24/7 operational department
- No sponsorship or visa transfers available
- Nonexempt employment status
Job Qualifications
- High school diploma or equivalent (G.E.D)
- Minimum 1 year telephone customer service experience preferably in switchboard or call center role
- Computer and keyboarding experience
- General telephone and telecommunications knowledge
- Ability to search phonetically in a database
- High level of concentration, memory retention, and attention to detail
- Strong spoken communication and interaction skills
- Decision-making and problem-solving abilities
- Ability to multitask and perform under pressure
- Ability to work independently and with a team
- Ability to clearly speak, write, and understand English
- Physical capability to view computer monitor, hear in both ears, sit for extended periods, and perform repetitive upper body motions
Job Duties
- Utilize electronic directory database to manage incoming and outgoing calls
- Provide communication assistance to patients, visitors, and staff in a professional manner
- Follow established hospital general and emergency procedures accurately and promptly
- Make phone calls, overhead announcements, pages, and other electronic notifications
- Handle calls with politeness, clarity, and professionalism throughout shifts
- Multitask and process a high volume of telephone calls with accuracy
- Support a 24/7 operational department by working swing and second shifts and other assigned shifts as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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