Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $76,000.00 - $126,700.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
retirement savings plan
wellness programs
Employee Discounts
Free parking
Employee dining room
Job Description
MGM Resorts International, based in Yonkers, New York, is a globally renowned hospitality and entertainment company known for creating unforgettable experiences through its resorts, casinos, and diverse entertainment offerings. Committed to delivering excellence, MGM Resorts is a leader in the gaming and hospitality industries, emphasizing innovation, guest satisfaction, and a dynamic work environment. With a presence in multiple locations, MGM Resorts offers a vibrant and inclusive culture that fosters professional growth and development.
As a Surveillance Shift Manager at MGM Resorts International, you will be entrusted with overseeing the daily operations of the surveillance team within a premier casino envi... Show More
As a Surveillance Shift Manager at MGM Resorts International, you will be entrusted with overseeing the daily operations of the surveillance team within a premier casino envi... Show More
Job Requirements
- Must be 18 years or older and able to obtain proper licensure as required by the New York State Gaming Commission
- Must be available to work varied shifts including 3pm-11pm and 11pm-7am including weekends and holidays
- Bachelor’s degree or equivalent experience
- Minimum 2 years in a leadership role within gaming and/or surveillance
- Detailed knowledge of casino games and cage operations
- Working knowledge of gaming regulations and Minimum Internal Control Standards
- Knowledge of advantage play systems and cheating methods
- Exceptional leadership, mentoring, and communication skills
Job Qualifications
- Bachelor’s degree or equivalent experience
- Minimum 2 years in a leadership role within gaming and/or surveillance
- Detailed knowledge of casino games and cage operations
- Working knowledge of gaming regulations and Minimum Internal Control Standards
- Knowledge of advantage play systems and cheating methods
- Exceptional leadership, mentoring, and communication skills
Job Duties
- Supervise and mentor the Surveillance staff, manage the operation of CCTV equipment and prepare daily reports
- Maintain accurate documentation of observations and manage evidence through video dubbing and storage
- Review surveillance footage related to jackpots, guest complaints, and potential procedural issues
- Stay informed on all casino games, cheating methods, and advantage play tactics to train your team effectively
- Act as the primary contact for the state Gaming Regulator regarding incidents and customer complaints
- Ensure proper staffing and shift coverage through effective scheduling
- Conduct one-on-one meetings with team members to address concerns, enforce Standard Operating Procedures, and administer discipline as needed, while also participating in the hiring and promotion processes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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