Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,900.00 - $83,300.00
Benefits
Health Insurance
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Dental Insurance
Job Description
PENN Entertainment is a premier entertainment company that has established itself as a leading provider of integrated entertainment, sports content, and casino gaming experiences. With a footprint spanning 43 destinations across North America, PENN Entertainment offers dynamic, engaging entertainment options that cater to a diverse range of audiences. Their offerings include not only casino gaming but also online sports betting and iCasino platforms via ESPN BET and theScore Bet Sportsbook and Casino. This expansive reach and multi-channel approach make PENN Entertainment a standout player in the fast-paced entertainment industry. Beyond its entertainment portfolio, PENN Entertainment stands strong on its corporate... Show More
Job Requirements
- Bachelor's degree from a four-year college or university
- One to two years of casino surveillance experience or related practical equivalent
- Thorough knowledge of casino operations and related cheating scams
- Proficiency with video surveillance and database software
- Advanced computer proficiency with Microsoft Office
- Excellent communication skills in English
- Ability to maintain confidentiality and professionalism
- Knowledge of relevant gaming laws and regulations
- Strong interpersonal and organizational abilities
- High energy and proactive problem-solving skills
- Effective conflict resolution and diplomacy skills
- Report writing and presentation capabilities
- Familiarity with Surveillance operations
- Ability to collaborate effectively with team members at all levels
Job Qualifications
- Bachelor's degree (B.A./B.S.) from a four-year college or university
- One to two years of casino surveillance experience or equivalent combination of education and experience
- Thorough knowledge of casino operations, games, cheating, and embezzlement scams
- Comprehensive knowledge of video surveillance systems and database software
- Advanced computer skills and proficiency in Microsoft Office applications
- Excellent written and verbal communication skills
- Fluency and literacy in English
- Ability to maintain a high level of confidentiality and professionalism
- Knowledge of applicable federal, state, and local gaming regulations
- Excellent interpersonal, customer service, and organizational skills
- Ability to maintain high energy levels and take a proactive strategic approach to issues
- Strong conflict resolution and diplomatic interaction skills
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information to various stakeholders
- Knowledge of all Surveillance operations
- Ability to work collaboratively across all organizational levels
Job Duties
- Supervising staff and the overall daily management of a designated shift in the Surveillance department
- Supporting, administering, and managing operational goals and monitoring achievements of performance and profit objectives
- Creating effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and ensuring overall coverage mandated by gaming regulations
- Assisting in the budget process for the department by providing recommendations
- Ensuring compliance to departmental budget initiatives
- Reporting budget concerns to manager
- Enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with departmental and company standards and programs
- Maintaining knowledge and ensuring enforcement of all gaming laws and regulations applicable to Surveillance duties
- Designing and conducting sensitive investigations with other property departments
- Acting as direct liaison between Surveillance Room activities and leadership
- Participating in the hiring process and making staffing recommendations
- Ensuring compliance with all regulatory requirements, internal controls, policies, and procedures
- Safeguarding company assets
- Submitting reports on incidents, infractions, and violations
- Examining and analyzing processes to enforce compliance policies
- Serving as liaison with gaming regulators and law enforcement
- Reviewing financial reports for operation efficiency
- Overseeing attendance and time record management
- Maintaining strict confidentiality in all departmental and company matters
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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