Surveillance Shift Manager

Hammond, IN, USA|

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $48,900.00 - $83,300.00

Benefits

Medical insurance

401(k) matching

Annual performance bonus

Paid Time Off

wellness programs

Job Description

PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences throughout North America. With 43 destinations across the continent as well as online sports betting and iCasino offerings through ESPN BET and theScore Bet Sportsbook and Casino, PENN Entertainment has established itself as a major player in the gaming and entertainment industry. Committed to growth, diversity, and sustainability, PENN Entertainment serves a wide variety of communities and customers with passion and dedication, making it a prime destination for professionals seeking to build rewarding careers in a fast-paced and dynamic environment.

This full-time posi... Show More

Job Requirements

Bachelor's degree from a four-year college or university
one to two years of experience in Casino Surveillance or equivalent
thorough knowledge of casino operations
knowledge of casino games, cheating, and embezzlement scams
expertise with video surveillance systems and database software
advanced computer knowledge including Microsoft Office
strong written and verbal communication skills
fluency in English
ability to maintain confidentiality
understanding of federal, state, and local gaming regulations
excellent interpersonal and organizational skills
high level of energy
problem-solving skills
ability to interact diplomatically with guests and staff
report-writing skills
presentation skills
knowledge of Surveillance operations
ability to work effectively in a team

Job Qualifications

Bachelor's degree (B.A./B.S.) from a four-year college or university
one to two years of Casino Surveillance experience or equivalent combination of education and experience
thorough knowledge of casino operations, games, cheating and embezzlement scams
comprehensive knowledge of video surveillance systems and database software
advanced computer skills including proficiency in Microsoft Office
excellent written and verbal communication skills
fluent and literate in English
ability to maintain confidentiality and professionalism
knowledge of federal, state, and local gaming regulations
excellent interpersonal, customer service, and organizational skills
high level of energy and proactive strategic approach
strong problem resolution and conflict management skills
ability to write reports, business correspondence, and procedure manuals
ability to present information effectively and respond to questions
comprehensive knowledge of Surveillance operations
ability to work collaboratively and communicate effectively at all organizational levels

Job Duties

Supervising staff and managing daily operations of a designated shift in the Surveillance department
supporting operational goals and monitoring performance and profit objectives
creating efficient schedules maintaining labor costs and ensuring staffing coverage
assisting in departmental budget process and ensuring compliance
promoting superior customer service and addressing issues
enforcing gaming laws and regulations relevant to Surveillance functions
partnering with departments to conduct sensitive investigations
acting as liaison between Surveillance room activities and leadership
participating in hiring process and staffing recommendations
ensuring compliance with regulatory requirements, internal controls, and policies
safeguarding company assets
submitting reports on incidents and violations
examining and analyzing processes for compliance enforcement
liaising with gaming regulators, law enforcement, and agencies
reviewing financial reports for operational efficiency
overseeing attendance and time records management
maintaining confidentiality in all departmental and company matters

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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